Unforgettable Episode 28: Customer-Centric Leaders Measure Success Differently
Oracle
MARCH 29, 2019
Hi, this is Ian Golding, Global Customer Experience Specialist, bringing you episode 28 of Unforgettable, the series that’s all about delivering great customer experiences. Customer-centric organizations recognize perhaps the most important competency in the aspiration of becoming sustainably customer-centric is measurement.
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