ECXO
APRIL 18, 2024
He was a Customer Success Manager at a well-known company, “TechEase” A traditional company in the city that has been there for decades, working in the same way they have always worked. Though TechEase was renowned for its innovative products, it was infamous for its lack of customer-centric culture.
ijgolding
FEBRUARY 20, 2017
Only last week, research from Ombudsmen Services in the UK found that 79% of people will avoid a brand or company if they have received poor service in the past – this is not new news. Only today, UK house builder, Bovis Homes saw their shares plunge as customer service failings dragged down their profits in 2016.
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Retently
JULY 28, 2023
How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?
CX Journey
SEPTEMBER 19, 2014
And yet, we still see some dismal statistics about how many companies don''t focus on the customer experience or think they focus on the customer experience but really don''t. $83 businesses every year due to poor customer service. Actually, the better phrase, their phrase, is "obsessed over customers."
ShepHyken
APRIL 8, 2019
(CustomerThink) The Customers 2020 Report states that by the year 2020, customer experience will take its rightful place as a key brand differentiator. This comes as no surprise, especially if we take into account the rise in today’s customer-centric culture. but it’s worth it. Follow on Twitter: @Hyken.
CSM Magazine
OCTOBER 22, 2019
If you run any kind of business, including a marketing agency, you have to become customer-obsessed and customer-focused. Your customers are the lifeblood of your company and they will make or break your overall success. You’ll both focus on and take care of your customers to meet each and every one of their needs.
delighted
MARCH 4, 2020
Prospective and current customers may experience dozens of touchpoints during their journey with your business, and not all touchpoints carry equal weight. For example, one poor customer service experience can overshadow and undermine a streak of positive experiences on other touchpoints. Set goals for improvement.
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