5 Top Customer Service Articles for the Week of April 8, 2019
ShepHyken
APRIL 8, 2019
(CustomerThink) The Customers 2020 Report states that by the year 2020, customer experience will take its rightful place as a key brand differentiator. This comes as no surprise, especially if we take into account the rise in today’s customer-centric culture. How to Engage Remote Customer Service Teams by John Ernsberger.
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