article thumbnail

4 Essential Tips for Customer Service in the Medical Industry

CSM Magazine

They’re unable to provide the level of care you want since you hired someone who doesn’t have the right personality or outlook in the medical industry. Since healthcare workers should know how to give proper care to patients, they should be customer-oriented as well.

article thumbnail

15 Top Customer Service Training Courses for Your Agents (Half Are Free)

Comm100

Luckily, there is a large number of customer service training programs, both on-site and online, that can help you train your team and enable them with vital customer service skills. Customer Service Training by ALISON. Customer Service Training and Becoming a Customer Service Superstar by Skillpath. Cost: $199+.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

New listings–COPC Inc. Global Events Calendar

COPC

and Auscontact Association: Customer Experience 2.0 —. How to Succeed in Today’s CX Economy. will share analytical techniques to identify and understand the key drivers of customer satisfaction and customer loyalty. Ian Aitchison, chief executive officer, Asia Pacific region, COPC Inc., June 26-28, 2017. Join COPC Inc.

article thumbnail

Lithium CX Files: Consorsbank

Lithium

Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. We had a big vision for what our community and social customer care offerings could be.

Banking 40
article thumbnail

Lithium CX Files: Consorsbank

Lithium

Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. We had a big vision for what our community and social customer care offerings could be.

Banking 40
article thumbnail

Lithium CX Files: Consorsbank

Lithium

Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. We had a big vision for what our community and social customer care offerings could be.

Banking 40
article thumbnail

Why Customer Engagement will Never be the Same

SurveySparrow

If you think improving customer engagement is child’s play for brands, then you definitely have a wrong idea! Before the pandemic devastated us, most businesses weren’t aware of how to keep customers engaged for the long run. It makes the customer experience pleasurable and convenient.