Master The Skills Of De-escalation While Your Agents Work From Home with our 30-Minute Online Class
Myra Golden
MARCH 18, 2020
How to Handle Difficult Customers. 30-Minute De-escalation Online Class to Help Your Employees Get Angry Customers to Back Down, Even Customers Who Want a Supervisor – with Video Teaching, Simulations, Knowledge Checks, and Practice Interactions. Anna Hoang, Customer Support Specialist I, Vertafore. “
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