Kustomer
JANUARY 16, 2020
It’s a buzzy phrase, but it doesn’t quite get to the bottom of how you should be treating customers, only that you should be obsessing over them. According to Alex Genov , Manager of Research and User Experience at Zappos, “customer care” is far better than obsession.
Natalie Petouhof
FEBRUARY 28, 2016
Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights. What Does This Latest Release Feature?
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Magellan Solutions
MAY 10, 2020
As revealed in Live Chat Statistics 2020 , 79% of customers prefer live chat support. However, you need to give it a try if you want to take your customer service a notch higher. Besides traditional phone and email support can’t stand the competition alone. What are the Pros and Cons of Outsourcing Your Live Chat Support?
CSM Practice
FEBRUARY 8, 2017
Infusing automation into the onboarding does not only contribute to the scalability of the customer success team, it also helps your company improve profitability, reducing costs as well as improving the overall user experience. Include billing, survey results, usage, support tickets, engagement with your email campaigns, etc.
CSM Practice
FEBRUARY 8, 2017
Infusing automation into the onboarding does not only contribute to the scalability of the customer success team, it also helps your company improve profitability, reducing costs as well as improving the overall user experience. Include billing, survey results, usage, support tickets, engagement with your email campaigns, etc.
Amity
FEBRUARY 8, 2017
Infusing automation into the onboarding does not only contribute to the scalability of the customer success team, it also helps your company improve profitability, reducing costs as well as improving the overall user experience. Include billing, survey results, usage, support tickets, engagement with your email campaigns, etc.
Comm100
DECEMBER 1, 2017
Agents that are happier can better care for customers, inspiring loyalty through quality service. Fulfilled agents also have a lower turnover rate (a common industry problem that saps companies’ precious time, resources, and affects customer care). Here’s Why and How You Should Get One.
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