Magellan Solutions

MAY 10, 2020

As revealed in Live Chat Statistics 2020 , 79% of customers prefer live chat support. However, you need to give it a try if you want to take your customer service a notch higher. Besides traditional phone and email support can’t stand the competition alone. What are the Pros and Cons of Outsourcing Your Live Chat Support?

Chatbots 52

Chatbots e-support Competitive Advantage Call Center 52

CSM Practice

FEBRUARY 8, 2017

Infusing automation into the onboarding does not only contribute to the scalability of the customer success team, it also helps your company improve profitability, reducing costs as well as improving the overall user experience. Include billing, survey results, usage, support tickets, engagement with your email campaigns, etc.

Customer Success 45

Customer Success e-support Customers Knowledge Base 45

CSM Practice

FEBRUARY 8, 2017

Infusing automation into the onboarding does not only contribute to the scalability of the customer success team, it also helps your company improve profitability, reducing costs as well as improving the overall user experience. Include billing, survey results, usage, support tickets, engagement with your email campaigns, etc.

Customer Success 45

Customer Success e-support Customers Knowledge Base 45

Amity

FEBRUARY 8, 2017

Infusing automation into the onboarding does not only contribute to the scalability of the customer success team, it also helps your company improve profitability, reducing costs as well as improving the overall user experience. Include billing, survey results, usage, support tickets, engagement with your email campaigns, etc.

Customer Success 48

Customer Success e-support Customers Knowledge Base 48

SmartKarrot

FEBRUARY 16, 2022

Enhancements in CX can reduce customer attrition by 10 to 15%, raise offer win rates by 20 to 40%, and reduce customer service costs by up to 50%. 80% of B2B buyers expect a purchase experience similar to that of B2C customers. B2B businesses that customize their e-commerce experiences outsell their competition by 30%.

Customer Experience 10

Customer Experience Social Media B2B e-support 10

Bold360

NOVEMBER 21, 2016

Dubbed “The Year of the Customer” by thought leaders and analysts back in Q1, 2016 is the year in which businesses are learning valuable lessons about the importance of placing the customer at the center of marketing, onboarding, and ongoing customer support processes. Wendy Glavin. wendyglavin. Jess Tiffany.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40