ChurnZero

SEPTEMBER 7, 2023

How to run an effective quarterly business review (QBR) If you’ve never led a quarterly business review before, or you’re looking to revamp your QBR’s format and script, I’ll walk you through my QBR process from preparation and kickoff to conclusion and follow-up. Alignment is understanding why the customer cares.

How To 52

How To Meeting Customers Engagement 52

Myra Golden

JUNE 2, 2016

Myra, a former global head of customer care, teaches leaders how to achieve harmony with dissatisfied and difficult customers through the use of empathy, conversational aikido and a solid recovery strategy. Videos discussing key points from Myra’s Verbal Aikido training workshop .

How To 40

How To Customer Service Training Video Training 40

Myra Golden

JUNE 2, 2016

Myra, a former global head of customer care, teaches leaders how to achieve harmony with dissatisfied and difficult customers through the use of empathy, conversational aikido and a solid recovery strategy.

How To 40

How To Customer Service Training Video Training 40

ShepHyken

APRIL 25, 2018

There are many great customer service stories that can serve as a template for how to handle a problem. For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. 2) Apologize for the problem. 3) Fix it or discuss the resolution.

Customer Confidence 62

Customer Confidence Customer Service Training Course Customer Service 62

Grade.us

MARCH 6, 2023

How to Respond to a Negative Review There has been significant research on how to effectively respond to and defuse negative customer feedback – much of it from the hotel and hospitality industry where reviews have an even larger impact. Just make sure this is something your client is willing to provide.

Feedback 36

Feedback Hospitality Hotels Customer Confidence 36

ShepHyken

DECEMBER 19, 2018

I found a mechanic who had one bay in an industrial area and knew how to work on these older cars. The car was 35 years old, and most regular car dealers wouldn’t work on it because of its age and the difficulty to source parts. I remember taking my car in for service and asking him, “What’s this going to cost me?”

Customer Service Training 119

Customer Service Training Customers Loyalty Training 119

SurveySparrow

JANUARY 20, 2020

Understanding how your customers behave after a purchase can give marketers a lot of information about how to build more trust. What is the post purchase customer experience? 3 Provide information: After the purchase, there might be areas where the customer doesn’t know how to handle a situation.

Measurement 52

Measurement Omni-Channel Loyalty Programs Social Media 52