Guest Blog: 4 Easy Ways to Achieve Difficult Customer Contact Goals
ShepHyken
NOVEMBER 30, 2018
Goal: Improve Customer Loyalty. The best policies and procedures do not compel agents to say no to certain customers. They instruct agents on why and how to say yes. To begin, identify the situation in which your agents most commonly say “no” to customers. Task: Remove one “no” from your vocabulary.
Let's personalize your content