Service Untitled
MAY 26, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? What do you think?
Customer Enthusiast
AUGUST 26, 2014
the organization’s culture. He did not qualify his assertion by saying “in certain situations,” for instance, when the quality of one’s work environment is superior, or the organization’s culture is inspiring, or the nature of one’s relationship with her immediate supervisor, organization, and coworkers is healthy.
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Customer Enthusiast
AUGUST 10, 2015
Whenever I go on record saying, “Most employees don’t choose to deliver poor customer service; they just don’t choose to deliver exceptional customer service” (or something similar), there are always pundits who emerge from the dark recesses of the Internet to lay the blame on management for employee indifference toward customers.
Kustomer
JANUARY 7, 2022
While popular before the pandemic, subscription-based businesses in particular have been enjoying accelerated growth within this transformed shopping culture. Benefiting both brands and customers, the implementation of this model has proven to be a major disrupter, completely innovating how we listen, watch, eat, drink, dress and exercise.
C3Centricity
OCTOBER 22, 2018
I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are. I remind my clients that exceptional customer service examples can come from anywhere! How you can apply this idea: So many adjustments in business involve making significant changes, whether cultural or process-wise.
SurveySensum
MAY 11, 2023
Use the insights from the benchmarking exercise to identify areas where you can improve the customer experience. For example, upon revising the feedback, you may see that the customers are dissatisfied with the quality of your product. Make sure to share the surveys on channels mostly used by customers and convenient for them.
Michel Falcon Experience
MARCH 12, 2019
I do not have enough confidence to stand on the stage and give you guys theory that I haven’t tried, I haven’t tested, and aren’t orange true, so I’m going to introduce you to something called the people first culture, the three piece strategy, some micro customer experiences. It’s customer service.
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