Playvox
JANUARY 30, 2024
One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.
Playvox
FEBRUARY 13, 2024
Benefits Of Talent Development Initiatives Professional development and training programs create a culture of learning, which is attractive to top-performers. They’re a smart place to start building a strong culture of learning and increase engagement. Gamification breaks up the daily routine while promoting team collaboration.
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CSM Magazine
APRIL 15, 2021
Taking lessons from COVID-19, these resilient organisations share 5 common characteristics including ‘developing a culture that empowers people’ and ‘provides people with technology they need. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story. and “What are our core values?”
ShepHyken
DECEMBER 5, 2022
Fast Company) Creating a new culture centered around flexibility, learning, and career development is the cornerstone for creating an experience that truly drives loyalty and can ultimately make a positive impact on your bottom line. My Comment: Our friends at Centrical have just released an ebook about refining the employee experience (EX).
Vonage
OCTOBER 22, 2015
Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition. Many employee gamification programs focus on the ‘employee of the month’. Find out how our gamification system, Motivate for Service , could help to keep your team motivated. Video and vines.
Qualtrics
FEBRUARY 5, 2019
So with innovation such a crucial part of a business’ overall success, are you doing enough to foster a positive and creative employee culture? Companies with a “highly aligned” employee and product culture have 30% higher enterprise value growth and 17% higher profit growth. eBook: 16 Research Methods to Maximize Product Success.
Playvox
DECEMBER 21, 2022
A 2020 Gartner report suggests that companies’ hesitation to continue remote work is because they perceive it will have negative effects on productivity, trust, and culture — not that it actually does. Related eBook: 9 Contact Center Metrics Essential for Success. So why the disconnect? Motivation.
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