Connections Culture eBook Gamification 
Playvox
JANUARY 30, 2024
One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.
Playvox
FEBRUARY 13, 2024
Benefits Of Talent Development Initiatives Professional development and training programs create a culture of learning, which is attractive to top-performers. They’re a smart place to start building a strong culture of learning and increase engagement. This additional training fosters positive connections among agents.
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CSM Magazine
APRIL 15, 2021
Taking lessons from COVID-19, these resilient organisations share 5 common characteristics including ‘developing a culture that empowers people’ and ‘provides people with technology they need. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story. and “What are our core values?”
ShepHyken
DECEMBER 5, 2022
An updated loyalty program can help keep you connected to customers. Fast Company) Creating a new culture centered around flexibility, learning, and career development is the cornerstone for creating an experience that truly drives loyalty and can ultimately make a positive impact on your bottom line. Second, find shared values.
Vonage
OCTOBER 22, 2015
And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. ContactWorld Quickstart for small businesses can help you to provide a personalized service to every enquiry and connect customers straight to their rep or account manager.
Playvox
DECEMBER 21, 2022
Connection through tools like Slack. To maintain productive connections, contact centers in our study turned to remote work software options like Zoom (54%) and Slack (27%) during the last year. Related eBook: 9 Contact Center Metrics Essential for Success. Freedom to direct their own work without micromanagement. Motivation.
Qualtrics
FEBRUARY 5, 2019
So with innovation such a crucial part of a business’ overall success, are you doing enough to foster a positive and creative employee culture? Companies with a “highly aligned” employee and product culture have 30% higher enterprise value growth and 17% higher profit growth. eBook: 16 Research Methods to Maximize Product Success.
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