Playvox

JANUARY 30, 2024

One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.

Gamification 79

Gamification Contact Center Training Feedback 79

Playvox

FEBRUARY 13, 2024

Do you want to improve overall customer experience? A 2022 ICMI study showed that the top two KPIs most customer support centers measure are customer satisfaction and agent productivity, respectively. They’re a smart place to start building a strong culture of learning and increase engagement.

Contact Center 88

Contact Center Gamification Measurement Training 88

CSM Magazine

APRIL 15, 2021

Taking lessons from COVID-19, these resilient organisations share 5 common characteristics including ‘developing a culture that empowers people’ and ‘provides people with technology they need. When answering these questions, always consider the customer’s perspective. Turn Contact Centre Representatives Into Brand Ambassadors.

Gamification 52

Gamification eBook Multi-Channel Brands 52

Vonage

OCTOBER 22, 2015

Benefits include; automatic routing of customers to their preferred contact, allowing your team to quickly resolve issues, and increasing customer satisfaction – particularly within a business to business environment. Gamification. Many employee gamification programs focus on the ‘employee of the month’.

Technology 120

Technology Customer Service Gamification Wireless 120

Stella Connect

APRIL 17, 2018

If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Here’s how to start laying that new cultural foundation, brick by brick. Focus on agent empowerment, not limits.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Here’s how to start laying that new cultural foundation, brick by brick. Focus on agent empowerment, not limits.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40