Playvox
JANUARY 30, 2024
One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.
ijgolding
NOVEMBER 23, 2018
If I am to be completely honest, Voice of the Customer (VOC) measurement is being practised so badly, many are conning themselves into believing they are doing a wonderful job in the eyes of the customer – when the reality could not be further from the truth. Gamification. Organisational silos. Lack of capability.
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CSM Magazine
JUNE 10, 2021
Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. To improve results, teams will share best practices, creating a learning culture that cultivates great improvements in customer satisfaction. If these tactics prove successful, shout it from the rooftops.
NobelBiz
APRIL 18, 2023
They can optimize team productivity and achieve exceptional results by focusing on key areas such as KPIs, technology, workforce management, training, culture, and continuous improvement. Fostering a Culture of Continuous Improvement and Development A high-performance culture is essential for optimizing team productivity in call centers.
ShepHyken
DECEMBER 5, 2022
Your Customer Experience Model Has a Problem—Your Employee Experience is the Solution by Janelle Dieken. Fast Company) Creating a new culture centered around flexibility, learning, and career development is the cornerstone for creating an experience that truly drives loyalty and can ultimately make a positive impact on your bottom line.
RapportBoost
DECEMBER 10, 2018
And it just breaks my heart because on the whole, it is not the fault of the technology, it is the fault of the implementations and knowledge, and the culture that underlies in. And of course that leads to higher service quality and productivity which leads to higher customer satisfaction, which leads to higher self-retention.
Playvox
APRIL 25, 2023
Align the plan with your organization’s values and culture. Here are some ideas: Incorporate gamification into your agent training and professional development program. Finding the right way to train new representatives and provide ongoing improvement and knowledge will keep them engaged and top performing. Incorporate feedback.
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