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Minneapolis Saint Paul Business Journal Honors Calabrio CFO — Jenny Kray

Calabrio

She had to do it while also accelerating Calabrio’s transition to a SaaS business model—a decision with significant repercussions on financial forecasting and reporting, and product and business decisions. The difference? Despite heady challenges, that’s exactly what Jenny did.

Financial 130
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Minneapolis / St. Paul Business Journal Honors Calabrio CFO — Jenny Kray

Calabrio

She had to do it while also accelerating Calabrio’s transition to a SaaS business model—a decision with significant repercussions on financial forecasting and reporting, and product and business decisions. The difference? Despite heady challenges, that’s exactly what Jenny did.

Financial 100
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Twin Cities Business Journal 2019 Chief Financial Officer (CFO) of the Year—Calabrio’s Jenny Kray

Calabrio

She had to do it while also accelerating Calabrio’s transition to a SaaS business model—a decision with significant repercussions on financial forecasting and reporting, and product and business decisions. The difference? Despite heady challenges, that’s exactly what Jenny did.

Financial 100
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Contact Center Fraud: A Guide to Identification and Prevention

CSM Magazine

The State of Omnichannel Authentication Survey , conducted by TransUnion, found that over half of the respondents reported an increase in the frequency of callers attempting to commit fraud. Encourage employees to report suspicious activities or potential threats promptly. Conduct regular employee cybersecurity training sessions.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Bruce authored many of Forrester’s most popular research reports. Myra Golden is the founder of Myra Golden Seminars, LLC. Dennis Wakabayashi.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Bruce authored many of Forrester’s most popular research reports. Myra Golden is the founder of Myra Golden Seminars, LLC. Dennis Wakabayashi.

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15 Customer Retention Strategies for Long-Term Customer Loyalty

Comm100

Relationship Marketing, an aspect of Customer Relationship Management (CRM), is the term used to describe the focus on the customer’s experience over boosting short-term metrics like acquisition and sales. Try creating materials like: Seminars/Webinars. Special Reports. Relationship Marketing Strategies. White Papers.