SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. After creating your preferred survey you can distribute it to those platforms where your customers are like WhatsApp, Email, SMS, in-app, CRM, and more. It uses gamification to encourage participation and gather valuable insights from B2B clients.

B2B 52

B2B Tools Feedback Comparison 52

Retently

APRIL 5, 2024

It’s an environment where shoppers feel understood and valued at every touchpoint. It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home. What sets an exceptional retail customer experience apart?

Retail 78

Retail Engagement Strategy Customer Experience 78

SurveySparrow

DECEMBER 15, 2021

Trigger CSAT and transactional NPS surveys at every touchpoint to Salesforce contacts. Are you tired of toggling between your Gmail and CRM? Sync CRM data between Salesforce and Google Sheets. Boost content engagement with learning plans, gamification, leaderboards, and badges. Key Features. Key Features. Key Features.

Gamification 52

Gamification CRM Training Financial 52

Currency Alliance

JUNE 19, 2019

Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. More enlightened marketers, on the other hand, see points as a way to keep score of customer actions at many different touchpoints along complex customer journeys. Collecting data at more touchpoints is very useful.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

NobelBiz

AUGUST 28, 2023

Here’s a quick list of tech solutions that can get you on the right track: Omnichannel Customer Relationship Management (CRM) Systems centralize customer data and interaction history, enabling agents to deliver personalized and context-rich experiences regardless of the channel. Tired of agent turnover and engagement woes?

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

SurveySensum

OCTOBER 17, 2023

Consider whether the tool can integrate with your existing systems , such as CRM. Mopinion Mopinion is an all-in-one customer feedback management platform that is designed to help businesses collect feedback across different touchpoints of the customer journey. Choose a tool that is user-friendly for both your team and your customers.

Feedback 52

Feedback Tools Management Knowledge Base 52

Currency Alliance

APRIL 10, 2021

The points can help cover up some inconsistencies, add gamification dynamics to the relationship, and help in keeping score. Non-purchase touchpoints might include your customers: mentioning your brand in a positive way on social media. Rewarding non-transactional touchpoints increases the customer’s lifetime value.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

FEBRUARY 10, 2021

The points can help cover up some inconsistencies, add gamification dynamics to the relationship, and help in keeping score. Non-purchase touchpoints might include your customers: mentioning your brand in a positive way on social media. Rewarding non-transactional touchpoints increases the customer’s lifetime value.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

SurveySparrow

MARCH 19, 2021

Stay in touch with your customer at every touchpoint and boost retention. . We’re saying this after getting impressed by its suite that acts as your customer service center, a CRM, and also like a sales and marketing suite. Can be easily integrated with CRM and cloud solutions like EngageBay and FreshDesk.

Tools 52

Tools Social Media CRM Customers 52

ProProfs Chat

AUGUST 6, 2021

Design custom employee satisfaction and eNPS surveys for different employee touchpoints. Bitrix24 is a comprehensive employee management tool with features like CRM, communications, tasks, project management, all combined into one. CRM+ plan at $55/month. CRM plan at $1490/month. Pricing: Custom pricing. Basic free plan.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

CustomerSuccessBox

MAY 11, 2021

SalesScreen combines gamification with data visualization to keep modern sales teams motivated and engaged. Before CustomerSuccessBox, we were using CRM and spreadsheet data for our onboarding. The integration with the customer technology stack ( product telemetry, CRM, support, Billing, Analytics, etc were done).

Gamification 52

Gamification Touchpoint CRM Customer Success 52