GetFeedback
SEPTEMBER 20, 2019
NPS, CES, and CSAT are customer loyalty metrics. They’re used to measure the level of loyalty that a customer has toward your brand. Customers are considered loyal when they consistently purchase from your brand over an extended period of time. . How do you get loyal customers? Net Promoter Score (NPS).
Heart of the Customer
DECEMBER 4, 2018
We’re discovering the best practices that our successors will take for granted; “of course that’s how you do it.” Some actually hinder the goal of improved CX – to create loyal customers who love […]. The post Stop Bribing Your Employees for Good NPS Scores appeared first on Heart of the Customer.
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ijgolding
SEPTEMBER 29, 2016
Over the last few decades, as the power of the computer has increased and we can gather more and more data about customers, often without their knowing, we have become more seduced by numbers rather than words. Don’t get me wrong, I am not saying NPS is bad, but I wonder if we are we becoming over-reliant on it?
Second to None
FEBRUARY 1, 2019
Since its introduction by Fred Reichheld, Net Promoter Score (NPS) has initiated a discussion of its effectiveness in overall growth. NPS is a metric that is used to measure customer loyalty and satisfaction. Numerous organizations have adopted it over the course of the past two decades. Simple Does Not Mean Easy.
Gainsight
MARCH 15, 2022
But of course, Nick invited other great CS minds on LinkedIn to add their own questions and observations to the conversation. While not everything is about the bottom line, of course, finding out how much the company is investing in customer success can give you a pretty clear lens on what their commitment is. “
ChurnZero
DECEMBER 15, 2020
That said, the goal of “Customer Success” is woven cross-departmentally throughout the company: we work very closely with our Product team, making sure customer feedback is a high priority; and we of course work closely with the sales team managing the transition from sales process to onboarding. .
Clarabridge
AUGUST 8, 2017
While we certainly didn’t fancy competing with the likes of Oracle and SAP, we know that visualizing the customer experience data, mashing up structured data about the customer with unstructured feedback in the customers’ own words, is the only way to drill down to the root cause of issues across the customer’s journey.
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