Second to None

FEBRUARY 1, 2019

Since its introduction by Fred Reichheld, Net Promoter Score (NPS) has initiated a discussion of its effectiveness in overall growth. NPS is a metric that is used to measure customer loyalty and satisfaction. Numerous organizations have adopted it over the course of the past two decades.

Net Promoter Score 82

Net Promoter Score NPS Effort Score Metrics 82

GetFeedback

SEPTEMBER 20, 2019

NPS, CES, and CSAT are customer loyalty metrics. They’re used to measure the level of loyalty that a customer has toward your brand. Customers are considered loyal when they consistently purchase from your brand over an extended period of time. . How do you get loyal customers? Net Promoter Score (NPS).

NPS 278

NPS Metrics Effort Score Net Promoter Score 278

Heart of the Customer

DECEMBER 4, 2018

We’re discovering the best practices that our successors will take for granted; “of course that’s how you do it.” Some actually hinder the goal of improved CX – to create loyal customers who love […]. The post Stop Bribing Your Employees for Good NPS Scores appeared first on Heart of the Customer.

NPS 74

NPS Course Net Promoter Score Customer Experience 74

ijgolding

SEPTEMBER 29, 2016

Over the last few decades, as the power of the computer has increased and we can gather more and more data about customers, often without their knowing, we have become more seduced by numbers rather than words. Don’t get me wrong, I am not saying NPS is bad, but I wonder if we are we becoming over-reliant on it?

Effort Score 120

Effort Score NPS Analysis Course 120

Second to None

FEBRUARY 15, 2019

So, what are the most popular customer experience KPIs across the board? According to Lumoa’s “The State of the Customer Experience” survey, these are the top six in descending order [1]. Net Promoter Score (NPS). NPS is useful for both internal and external benchmarking. What is it?

Customer Experience 78

Customer Experience Effort Score NPS Net Promoter Score 78

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Why is NPS® Important? How Does Net Promoter Score (NPS®) Work?

Net Promoter Score 40

Net Promoter Score NPS Effort Score Metrics 40

Russel Lolacher

OCTOBER 10, 2022

would also say that the evolution of measuring customer experience has been evolving. And once what was once only Net Promoter Score (NPS) has now evolved to much more and digs into the why someone will or won’t recommend. And of course, in my 20s, I do it did it differently than I do now age and wisdom.

Trends 52

Trends Net Promoter Score Leadership Employee Experience 52