NobelBiz
OCTOBER 5, 2021
However, it is only possible with strong management from your supervisors, excellent follow-up from your agents, and effective leadership from you as the owner. Being a leader in the contact center industry can be difficult for some and simple for the most experienced owners and directors.
TechSee
MARCH 7, 2023
She is a visionary leader and change agent with more than 20 years of experience successfully transforming contact center programs, centers, and regions to achieve breakthrough results. Carol’s tireless advocacy for pay equity, leadership in trying times (cold supply chain anyone?),
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CSM Magazine
JUNE 27, 2023
To date, Zenarate has delivered more than 16 million agent simulations in 15 languages to name-brand clients in financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. “AI-powered simulation is the new standard in customer service and sales training, and Zenarate is leading the trend.
BlueOcean
MARCH 30, 2018
Michael’s Hospital in Toronto, Ontario, we discussed how securing long-term partnerships with service suppliers like outsourced contact centers can impact your overall business objectives. We can’t take an RFP template that was written for manufacturing and use it verbatim for sourcing a contact center.
TechSee
FEBRUARY 21, 2022
For example, usage-based insurance (UBI) products are tailored to the behavior of individual consumers, using data from in-vehicle telecommunication systems (telematics) to determine a consumer’s driving safety score. In a contact center, RPA processes can collect customer contact information, check warranties, and explain return policies.
BlueOcean
APRIL 18, 2017
To explore how sourcing professionals approach the challenge of securing long-term partnerships with service suppliers like outsourced contact centers, we recently sat down with Peter Longo, Director of Strategic Sourcing and Logistics at St. Successful Procurement Planning in the Contact Center. It’s a two-way street.
NobelBiz
JULY 31, 2023
Call queuing is an indispensable telecommunication feature that places incoming calls in a sequence based on various criteria. In essence, it’s the digital waiting room of the telecommunication world. What is Call Queuing? Feedback Integration: Any feedback received post-call should be integrated back into the CRM.
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