Call Experts
JULY 28, 2022
Contact center support is a vital part of any business. A contact center can help save you time and money while delivering outstanding service to your customers. The right contact center will improve customer satisfaction , which leads to increased sales and profitability.
CSM Magazine
DECEMBER 1, 2022
Customers of health-related products—such as over-the-counter medicines, dietary supplements, nutraceuticals, medical devices, wearables, and animal health products—typically have higher expectations of manufacturers than do users of other types of consumer products. Proactive outreach. Product recall support. Ability to Escalate.
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Think Customers
JULY 1, 2020
The contact center industry has always needed to look forward. It’s a business so ingrained in the trends and innovations of every industry from healthcare, travel, banking, and more. Distributed contact center workforces The crisis completely turned work on its head. Not anymore. It’s time to be proactive.
Think Customers
MARCH 1, 2021
The pandemic accelerated digital adoption of messaging, web, and cloud at light speed, and in doing so contact centers have been at the front-line of large volumes of people in need for support, comfort, and information. Rethink the traditional contact center. The traditional contact center model is facing a reckoning.
Think Customers
APRIL 6, 2020
Contact centers and customer service organizations play a critical role in enabling those human connections. They are on the front line of a brand’s relationship with customers and the public. While others allow customers to buy or replace products virtually when physical stores are closed. And that’s ok.
Myra Golden
APRIL 11, 2023
A whopping one-third of contact centers have laid off employees in the last 12 months, reducing their headcount by about 33%. Despite fewer resources and fewer employees, contact centers are expected to achieve the same or better results. But how can they achieve this?
Magellan Solutions
NOVEMBER 7, 2023
For example, if you need help with healthcare services, the outsourcing company must be HIPAA (Health Insurance Portability and Accountability Act) compliant. Companies with a large customer base worldwide, such as Amazon, use contact centers and outsourced services to handle orders, deliveries, and customer support.
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