Totango
NOVEMBER 27, 2023
All of these actions propel customers toward a faster realization of their goals while eliminating low-value customer success manager (CSM) tasks. CSMs can then embrace their strategic role as a consultant, devoting more time to coaching customers on how to achieve their business outcomes by maximizing product value.
ECXO
MAY 11, 2023
This understanding will help you identify gaps and opportunities for improvement and develop a roadmap for transformation. The model is a framework that helps companies evaluate their current state of customer experience management and identify areas for improvement.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
AUGUST 28, 2023
Here’s a quick list of tech solutions that can get you on the right track: Omnichannel Customer Relationship Management (CRM) Systems centralize customer data and interaction history, enabling agents to deliver personalized and context-rich experiences regardless of the channel.
Experience Investigators by 360Connext
JULY 24, 2019
Retrofitting customer experience means baby steps and giant leaps. The struggle to move an entire organization from product- or sales-focused to customer-focused is intense. In my consulting work, I run into these six CX problems often, so there’s a good chance they’re affecting your organization too. No small feat!
ChurnZero
JANUARY 8, 2021
Through his leadership, his teams have consistently attained above 90% customer satisfaction ratings (CSAT); an extraordinary feat,” said Ross Wainwright, CEO of Alida. Prior to Alida, Jason led the customer success and consulting services teams at BMC Software, CA Technologies and Protiviti. Customer Success Around the Web.
NobelBiz
NOVEMBER 6, 2023
Speech Analytics: This tool uses natural language processing to analyze customer-agent interactions, providing insights into customer sentiment and agent performance. Customer Relationship Management (CRM) Software: CRM systems automate customer data management, providing a comprehensive view of customer interactions and histories.
SurveySensum
OCTOBER 4, 2023
Feature Requirements List and prioritize features essential such as customized surveys for vehicle-specific feedback, integration with CRM systems for improved customer relationship management, and multichannel collection to reach customers via various touchpoints.
Expert insights. Personalized for you.
92 
Let's personalize your content