SmartMessage Blog

JULY 13, 2023

Besides producing high-quality goods and services, companies need to focus on the delivering best experiences. Listening to customers and rewarding them also strengthens the bond between a brand and its audience. These customers are typically more likely to spend more money with the business and to recommend the brand to others.

Loyalty 40

Loyalty Management Loyalty Programs Competitive Advantage 40

SurveySensum

SEPTEMBER 21, 2023

This shows the high cost of customer acquisition and how, at times, businesses fail to recoup their initial investment. In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. So why not strengthen customer relationships with personalization? Simplify checkout.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

SurveySensum

NOVEMBER 3, 2023

64% of business leaders say that customer service has a positive impact on their company’s growth, and 60% say it improves customer retention. – Zendesk This emphasizes the importance of delivering exceptional customer service to drive growth, increase revenue, and more.

Trends 52

Trends Self Service Customer Service Chatbots 52

CSM Magazine

MAY 3, 2021

Participate in online forums that your customers are likely to visit, and generate shareable content like tutorials, tips and guides, and interactive media like competitions with prizes. Generate the feeling of a community around your brand, and you will be rewarded with customer loyalty and referrals.

Ecommerce 52

Ecommerce Loyalty Tips Loyalty Programs 52

SurveySparrow

AUGUST 14, 2023

Customer experience is a world where every interaction weaves a tale of delight and satisfaction. Studies show that 86% of customers are willing to pay more for a positive customer experience. What Is a Positive Customer Experience? A positive customer experience sets you apart from the crowd.

Tips 52

Tips Customer Experience Self Service Customer Centricity 52

SurveySensum

SEPTEMBER 6, 2023

Now, imagine a scenario where these satisfied customers didn’t share their positive experiences. In such a situation, you might have opted for a different brand, potentially missing out on a fantastic product and exceptional customer service, right? This is where brand advocacy comes into play.

NPS 52

NPS Brands Social Media Net Promoter Score 52

SurveySensum

JANUARY 26, 2024

Each of the customer journey stages allows businesses to craft tailored experiences, ensuring that the customer feels seen, heard, and valued. So let’s deep dive into different stages of the customer journey. Utilize storytelling to create an emotional connection with your audience.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

SurveySensum

JULY 6, 2023

So, how to keep your customers satisfied? And offer everything that an ideal shopping experience entails – seamless transactions, personalized interactions, exceptional service, and genuine care. And, here’re the 7 best practices that you can use to embrace customer satisfaction in retail.

Customer Satisfaction 52

Customer Satisfaction Retail Tips Marketing 52

SurveySensum

JULY 6, 2023

So, how to keep your customers satisfied? And offer everything that an ideal shopping experience entails – seamless transactions, personalized interactions, exceptional service, and genuine care. And, here’re the 7 best practices that you can use to embrace customer satisfaction in retail.

Customer Satisfaction 52

Customer Satisfaction Retail Tips Marketing 52

SurveySensum

JULY 19, 2023

By prioritizing personalization, delivering excellent customer service, and meeting evolving customer expectations, brands can forge stronger connections with their customers and gain a competitive edge in the market. Why not ask the brands that are winning at retail customer experience?

Retail 40

Retail Examples Customer Experience Social Media 40

SurveySensum

JULY 13, 2023

Surveys to take Customer Satisfaction Survey (CSAT) When to take After the customers have interacted with your sales assistants and have been made aware of your brand. Actively seek feedback from your customers on their purchase experience , including checkout process, customer service, product quality, etc.

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

Surveys to take Customer Satisfaction Survey (CSAT) When to take After the customers have interacted with your sales assistants and have been made aware of your brand. Actively seek feedback from your customers on their purchase experience , including checkout process, customer service, product quality, etc.

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 4, 2023

Product Grouping: Arrange complementary products together to encourage cross-selling and inspire customers to explore related items. Interactive Displays: Incorporate interactive elements into displays like VR experiences to encourage customers to engage with the products.

Retail 52

Retail Customer Experience Touchpoint Survey 52

SurveySensum

JULY 4, 2023

Product Grouping: Arrange complementary products together to encourage cross-selling and inspire customers to explore related items. Interactive Displays: Incorporate interactive elements into displays like VR experiences to encourage customers to engage with the products.

Retail 52

Retail Customer Experience Touchpoint Survey 52

SurveySensum

JULY 4, 2023

An excellent example of a company that has successfully implemented customer-centric initiatives is Amazon. Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

An excellent example of a company that has successfully implemented customer-centric initiatives is Amazon. Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

SEPTEMBER 26, 2023

Your SaaS feedback platform acts as a bridge, connecting you directly to the voices of your customers. This staggering number indicates the importance of creating an exceptional experience for your customers in the initial stages of their journey. How to notify them without disrupting their interaction with your app?

Strategy 52

Strategy Management User Experience Measurement 52

SurveySensum

MAY 19, 2023

You might be thinking of sharing NPS surveys with customers soon after they have interactions with the bank. Imagine yourself as a customer. Would you recommend a bank after a couple of interactions with it? You should launch a survey after customers interact with the bank or have made a transaction.

Banking 52

Banking NPS Industry Net Promoter Score 52

SurveySensum

FEBRUARY 20, 2024

It’s about creating an experience that leaves your customers feeling like they’ve had the best experience every time they interact with your business. Track key CX metrics such as CSAT score, NPS , and customer retention rates to gauge how well you’re fulfilling customer needs.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

It’s about creating an experience that leaves your customers feeling like they’ve had the best experience every time they interact with your business. Track key CX metrics such as CSAT score, NPS , and customer retention rates to gauge how well you’re fulfilling customer needs.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySparrow

JUNE 20, 2023

Customer Satisfaction Customer Retention Customer Loyalty How SurveySparrow Helps Increase Customer Satisfaction Bottom Line Customer Satisfaction The first set of statistics focuses on customer satisfaction, demonstrating how vital it is for businesses to provide exceptional customer service and experiences.

Customer Satisfaction 52

Customer Satisfaction Loyalty Net Promoter Score Loyalty Programs 52

BirdEye

AUGUST 24, 2023

You can remember everything you need to know about a customer marketing strategy with the 4 C’s: Customer : Arguably the most important person in your business. Cost : Loyal customers provide more value to your business than new customers. New customers Think of new customers as tomorrow’s high CLV customers.

Strategy 98

Strategy Marketing Customer Retention Loyalty 98

BirdEye

JULY 14, 2023

Leverage loyalty programs: Reward enthusiastic members of your loyalty program with points or other benefits for leaving a review. Focus on organic reviews: Prioritize building a strong reputation through exceptional customer service, high-quality products, and genuine customer engagement.

Guidelines 95

Guidelines Social Media Policies Exceptional Customer Service 95

SurveySensum

JULY 21, 2023

Introduce a Loyalty Program to Boost Your B2B Success Oracle, a leading global technology company, understands the value of strong B2B partnerships. To enhance collaboration and reward their valued business customers, they introduced Oracle Loyalty Cloud. Continuously track and measure success, adjusting as necessary.

Customer Retention 52

Customer Retention B2B Strategy Net Promoter Score 52

ProProfs Chat

DECEMBER 12, 2019

Microsoft clears all doubts with their survey that showed how 69% of customers agreed that customer service is a very important factor in driving customer loyalty. 89% of customers agree they will take their business to competitors right after experiencing bad customer service.

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

ChurnZero

SEPTEMBER 16, 2021

Stage in the customer lifecycle journey — how recently did they sign up for a subscription? Level of engagement with your customer success management (CSM) or other customer support interactions. Customer Effort Score (CES) — how much effort is your customer putting into solving an issue they might be having?

Customer Retention 52

Customer Retention Strategy Net Promoter Score Effort Score 52

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of personalized offers or incentives, diminished customer service experiences, increased competition offering better value, or changes in their own financial circumstances impacting spending habits. So start listening to the voice of the customers.

Retail 52

Retail Feedback How To Self Service 52

SurveySensum

MAY 11, 2023

In-app, website, or in-store, wherever your customer makes your purchase, ensure the experience is engaging. Here are three strategies to help enhance customer experience: Personalize customer interactions: Tailor your customers’ shopping experiences to meet their specific needs and preferences.

NPS 52

NPS Retail Net Promoter Score Effort Score 52