Remove Connections Remove Customer Service Strategies Remove Customer Service Training Remove Sports
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We Work Hard to Make It Look Easy

ShepHyken

Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. I Googled the quote to find out who to attribute it to and found numerous variations: In sports, Ken Griffey Jr., Connect with Shep on LinkedIn. Isn’t that what the best people do?

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Make the Complicated Simple

ShepHyken

I quoted several people from sports, entertainment and business. Consider the quote I used from Steve Jobs of Apple, who said, “It takes a lot of hard work to make something look simple.” Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

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Playing to Win in Customer Service

ShepHyken

So, what does this have to do with business, specifically customer service and CX? Plenty! In any team sport, the goal is to win. In the customer service world, we should create a “game plan” to deliver an experience that is perfect, never requiring a customer to reach out to us because of problems.

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Sometimes Customers Are Just Having a Bad Day

ShepHyken

And then there are days when it seems things did go well, but you still can’t make that customer happy, no matter how hard you try. It’s like a professional sports team that played a great game but lost. Connect with Shep on LinkedIn. It’s how you fix it that makes the difference. It’s going to happen.

Sports 133
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Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed

Comm100

Someone who is going to work with social media customer service is going to need different training than legal, legal is going to need different training than corporate, etc. Recommended for you : You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why. Service First.