ShepHyken

MARCH 31, 2018

Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Even millions!

Social Media 86

Social Media Self Service Customer Service Marketing 86

ShepHyken

AUGUST 2, 2017

Customer Service is the same. All customers are good customers. Every business has customers – or should I call them former customers – that companies choose not to do business with. Again, same with customers. Loyal customers tend to be more connected emotionally. Okay, maybe not all.

Sports 51

Sports Customer Service Training Customers Connections 51

ViiBE Blog

APRIL 8, 2021

Call centers have evolved beyond simple inbound call centers to many different types of contact centers offering services, including outbound calls, video calls, instant messaging, and automated messaging. The more options provided to the customer, the more the center can meet their needs. Call center metrics. Conclusion.

Call Center Experience 52

Call Center Experience Call Center Average Handle Time Virtual Call Center 52

Comm100

NOVEMBER 3, 2017

The truth is that you can’t successfully apply a blanket social media training approach to everyone who will be participating in your social media strategy – the ideal team is going to have participants from many departments involved, fulfilling different functions. Training should also cover social media best and worst practices.

Social Media 112

Social Media Course Training Marketing 112

ECXO

DECEMBER 26, 2023

About the book: The Digital Seeker distils key lessons from the compelling stories of innovative businesses: not just tech companies but companies spanning a wide range of industries, including amusement parks, fashion, sports, health care, distribution, and the public sector. Can Your Customer Service Do This? Here is the link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

ShepHyken

MARCH 21, 2018

The very next day I spoke at Peabody Opera House , which is the theatre connected to the arena where the Blues played the night before. Although your problems may not include a minor injury at a sporting event, it goes to show that every crisis is an opportunity. Five of the audience members were employees from the St.

How To 50

How To Sports Customer Service Training System 50

ShepHyken

AUGUST 29, 2016

Each week I read a number of customer service articles from various online resources. 5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

Comm100

MAY 1, 2018

While Millennials watched the rise of the internet, most members of Generation Z have been connected their whole lives, making them even more technologically savvy than their predecessors. For more information on team building, check out our blog post, 20 Customer Service Training Ideas and Activities for Busy Teams.

Management 103

Management How To Groups Financial 103