Vonage
JULY 22, 2016
Does gamification prevent burnout? Despite a hypothesis that gamification might cause burnout by distracting employees from their job, Toister’s results proved the opposite. Agents who had gamification systems were less of a burnout risk. Though, scoring is not just a gamification need. On the board.
NICE inContact
SEPTEMBER 30, 2019
Hiring remote workers can be a competitive advantage for companies, especially contact centers. Call centers have the option to promote friendly competition and collaboration through gamification and performance management. Peer and team competition options can help unite teams even if they aren’t in the same room.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
SEPTEMBER 29, 2020
This is especially relevant in today’s customer-focused marketplace, where expectations are high, and customer service excellence has become a competitive advantage. The Best Call Center Cost Reduction Strategies. Accelerate resolutions with AI-powered agent assistance. Use automation as a force multiplier.
Alida
NOVEMBER 28, 2017
While Red Bull sees gamification as enabling a successful community, Scripps has learned it’s not about offering prizes, it’s about authentic, two-way conversations, said Etela. An early, significant win was influencing a local product launch, which she said was a big deal as those decisions are normally controlled from head office in Europe.
SurveySparrow
MARCH 24, 2024
One of the primary reasons why ZOHO is so good at boosting productivity is its emphasis on gamification of most routine processes — it really makes dull work fun. The idea of engaging visitors through chatbots is not new, but Intercom has a significant competitive advantage over the other tools.
NobelBiz
APRIL 18, 2023
This can provide valuable insights into areas for improvement and potential competitive advantages. – Bob Furniss, Senior Director, Global Salesforce at Slalom Gamification : Incorporate gamification techniques, such as point systems, badges, and leaderboards, to motivate agents and make learning fun.
Playvox
JULY 28, 2022
A little healthy competition through gamified learning always helps. Baby Boomers love competition and achievement, so gamification is a great way to boost their engagement. Turning Your Multigenerational Workforce Into A Competitive Advantage. But don’t forget to reward their efforts directly as well.
Expert insights. Personalized for you.
0 
Let's personalize your content