NobelBiz

APRIL 18, 2023

The following formula is used to get the AHT (Average Handle Time): the duration of the exchange itself (AHT), the duration of the caller’s wait (MEA), and the duration of the file’s post-call processing (ACW). This can provide valuable insights into areas for improvement and potential competitive advantages.

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

MAY 9, 2023

Ignoring FTC’s abandonment rate laws: in 30 days, only 3% of outbound calls can be abandoned. Transform your compliance liabilities into a competitive advantage with NobelBiz OMNI+ powered by SafeSelect. Gamification is one of the most effective training methods that fosters both loyalty and efficiency.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

Stella Connect

JANUARY 4, 2022

It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. and attention to detail for more effective troubleshooting and likelier first contact resolution (aka first call resolution ). . “[I]f you care about customer experience.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97