Competitive Advantage Customers Technology White Paper 
InMoment XI
AUGUST 3, 2023
Mastering unstructured data analytics is going to be key for any business wanting to improve the customer experience , and succeed in today’s business environment. While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data.
Uniphore
JANUARY 4, 2022
White Papers. Uniphore Collaborates with Cisco to Enable Better Customer Experiences. How are you planning to leverage conversations to drive revenue and customer retention? Discover new ways to build and enhance contactless relationships with customers. Conversational AI Platform. U-Self Serve. Case Studies.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Bob Hayes
SEPTEMBER 18, 2017
A new customer analytics survey of 80+ companies provides a look into the state of analytics in customer programs. Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. We studied 88 companies that have a formal customer program (e.g.,
datastax
JUNE 27, 2019
Managing how data enters the organization is critical for an organization that’s growing rapidly and accommodating for new technologies. This poses some inherent challenges and organizations will need to consider the costs of integration and customization for certain applications. Handling the Influx of New Data. READ NOW.
Natalie Petouhof
AUGUST 15, 2022
Listening” to customers and employees today can be complex. It involves capturing not just what people tell us, but also how they’re interacting with our customer experience channels and how they feel doing this. And it’s a critical step toward showing empathy in customer experiences. Original Article by Ginger Conlon.
datastax
JANUARY 23, 2019
The technology enables organizations to get a 360- degree view of every interaction as it happens, making it that much easier to meet compliance requirements. According to a recent study , 80% of customers are more likely to do business with a brand that delivers personalized experiences. Competitive advantage.
datastax
NOVEMBER 13, 2018
There’s a reason hybrid cloud growth adoption is accelerating: the technology delivers a number of benefits , including agility, security, and cost-effectiveness. Thanks to DataStax’s masterless architecture, customers are able to retain full control of all of their data—which makes it easier to avoid the creation of data silos.
Expert insights. Personalized for you.
488 
Let's personalize your content