Vonage
JULY 22, 2016
Does gamification prevent burnout? Despite a hypothesis that gamification might cause burnout by distracting employees from their job, Toister’s results proved the opposite. Agents who had gamification systems were less of a burnout risk. Though, scoring is not just a gamification need. On the board.
NICE inContact
SEPTEMBER 30, 2019
Hiring remote workers can be a competitive advantage for companies, especially contact centers. Call centers have the option to promote friendly competition and collaboration through gamification and performance management. Peer and team competition options can help unite teams even if they aren’t in the same room.
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TechSee
SEPTEMBER 29, 2020
This is especially relevant in today’s customer-focused marketplace, where expectations are high, and customer service excellence has become a competitive advantage. Volume – rapidly address the most common issues that drive most inbound customer contacts. The Best Call Center Cost Reduction Strategies.
Alida
NOVEMBER 28, 2017
According to Laura-Lynn Freck, senior manager for shopper and category insights at Red Bull, getting customers and stakeholders excited is table stakes, but that’s not all. Insight communities are useful tools to harnessing customer intelligence , but it’s important to keep it fun, said Freck. Keep it light and fun. Create a process.
SurveySparrow
MARCH 24, 2024
Customer Relationship Management A CRM is the first investment in any company’s productivity, but given the number of available options, it can be challenging to find one that fully suits your sales needs. Still, several productivity and automation software services come in handy for most sales processes.
NobelBiz
APRIL 18, 2023
Hyper efficiency is a term used to describe the streamlining of processes to increase productivity, reduce costs, and improve customer service. Today, hyper efficiency is no longer a luxury but a necessity for call centers looking to thrive and outperform their competition.
Comm100
SEPTEMBER 22, 2016
Sometimes we learn important customer service skills through training, or through years of hard-earned experience. But we still want you to be able to take advantage of the books that can transform your current customer support operations. Customer Experience 3.0: Chief Customer Officer 2.0:
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