Lumoa

APRIL 24, 2018

The maturity of the organizations ability to use this rich information and leadership greatly determine the outcome of this or any listening system truly driving culture change that leads to improved customer and employee experiences." Blake Morgan Customer Experience Futurist, Speaker and Author.

System 338

System Effort Score NPS Net Promoter Score 338

SurveyGizmo

JULY 23, 2018

Failure to do so or pushing experience improvements to the wayside puts an organization’s competitive advantage and market relevance at risk — no matter the industry. In the context of the workplace, bullying can impact employee satisfaction, customer loyalty, and the overall experience of the organization. 

How To 63

How To Healthcare Culture Employee Experience 63

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Feedbackly

SEPTEMBER 26, 2018

Customer experience is a term that has been added to the public lexicon steadily over the past 15 years, and is more quickly becoming a staple for new and established companies looking for ways to gain a competitive advantage in their respective markets. Consumer Expectations. Immediate Personalized Experiences.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56

Beyond Philosophy

JUNE 20, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. As basic customer experience processes were improved, the metric flatlined, offering no opportunity for further enhancement or competitive advantage. Michael Lowenstein, Ph.D., The first, a B2C example, involves a major player in the cable television industry.

B2C 60

B2C B2B Metrics Analysis 60

Qualtrics

JUNE 4, 2019

It’s rare to see first-hand how a new category is defined, leadership established, and value articulated. We’re helping so many of the world’s best companies and brands understand what consumers love about them so they can spend their resources more intelligently. And in turn, deliver a better product to consumers.

Customer Success 37

Customer Success Management Competitive Advantage Consulting 37

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Clare: She’s a digital nomad, keynote speaker, Founder of CMXperience , and shares her personal thoughts and experiences on The CX Nomad. She oversees brand, demand and product marketing — attracting companies that make customer experience their competitive advantage using Wootric’s AI-powered software.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Bold360

DECEMBER 1, 2016

Matthew Mercuri is an SEO and SEM Specialist with 10 years of experience in Digital Marketing. Under his leadership at Dupray , he has managed to expand the brand to 6 countries and to increase website traffic by over 5000%. Looking at just one dollar amount won’t always tell you the whole story. Matthew Mercuri. Dupraysteam.

Software 40

Software Customer Experience Company CRM 40

RapportBoost

DECEMBER 10, 2018

So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. Before we go any further, I do want to thank Talkdesk for sponsoring the webinar series, and helping us to make this happen.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40