Talkdesk

OCTOBER 10, 2016

With a growing competitive marketplace, companies that take a proactive approach are gaining a competitive advantage over those who are not. Does the company a) reach out to you via Twitter to get the scoop or b) not respond? 11% of customer churn could be prevented by simple company outreach. Why is Proactive Service Important?

Tips 40

Tips Competitive Advantage Ecommerce Loyalty Programs 40

Currency Alliance

JUNE 11, 2019

The smart ones kept a loyalty strategy even if they eliminated the points, but some foolishly acted as though their rewards program was their loyalty strategy – and threw the baby out with the bath water. Unfortunately for too many banks, the CLO program is the entirety of their loyalty program.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Optimove

JULY 12, 2021

So, how do you make sure your company is delivering top-notch customer engagement strategies that work? Implement rewards/points programs, membership/loyalty programs, and VIP clubs to incentivize customers to increase engagement with your brand. How Do You Measure Customer Engagement?

CRM 98

CRM Customer Engagement Engagement Strategy 98

SurveySparrow

APRIL 17, 2020

B2B eCommerce is growing at a fast pace and is expected to touch $6.6 Customer Experience and B2B eCommerce Sales. If you intend to foray into B2B eCommerce or wish to improve your eCommerce sales and revenue, here are some proven tips to achieve your business goals without breaking the bank. Custom pricing.

Ecommerce 52

Ecommerce B2B Tips Self Service 52

Grade.us

SEPTEMBER 1, 2020

Unlike eCommerce businesses, brick-and-mortars have a hard time collecting customer contact information. Time passes; the restaurant has tripled its customer base, and loyalty marketing is in full swing. Automation is greatly simplified when it’s driven by the data collected via a managed WiFi network.

Marketing 29

Marketing Social Media Loyalty Analytics 29

Currency Alliance

NOVEMBER 16, 2021

What is strange today, is that most brands have evolved their public-facing ecommerce platforms into dynamic, content-rich, and personalized shopping experiences, while their loyalty program redemption catalog may not have changed in ten years, leaving it looking static with minimal appeal.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

NOVEMBER 16, 2021

What is strange today, is that most brands have evolved their public-facing ecommerce platforms into dynamic, content-rich, and personalized shopping experiences, while their loyalty program redemption catalog may not have changed in ten years, leaving it looking static with minimal appeal.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

ProProfs Chat

MAY 6, 2020

60% of companies have expanded their focus on contact center efficiency, while 65% of contact centers track their efficiency efforts. (Source: Call Miner ) Tweet this. Such statistics on customer experience help you understand the growing trend amongst companies to train their employees in the contact center. companies a total of $1.6

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

Loyalty 59

Loyalty Trends Data Marketing 59

Currency Alliance

DECEMBER 17, 2019

But there remain some fundamental things that loyalty programs need to achieve to weather the looming storm that open banking, mobile payments, aggregation models, and other marketplace dynamics will bring. More customers will want to earn more loyalty currencies – which is potentially fantastic for all brands.

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64

Customer Guru

MAY 8, 2018

Pawar is a Business Practice leader with over 23 years of industry experience of working with various Fortune 500 customers in their Customer Experience, Digital Marketing, CRM, Loyalty Programs, Business Intelligence and Analytics transformation engagements. We would be more than happy to help.

Culture 71

Culture Loyalty Programs Airlines Customer Centricity 71

Currency Alliance

AUGUST 22, 2022

The Points Bank in a loyalty program is the module of software that keeps track of all transactions related to issuing, redeeming, or exchanging points among loyalty program members, partners and other stakeholders. It’s also worth mentioning that points banks can be used in non-points based loyalty programs.

Banking 52

Banking Loyalty Loyalty Programs Airlines 52

Currency Alliance

NOVEMBER 17, 2020

I also anticipate that 2020 will not only be remembered as the year Covid-19 hit, but as the pivotal year, in which companies that are not leaders in their category recognized just how far they were falling behind in terms of customer engagement. We crave convenience and more intuitive, personalized experiences.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

Currency Alliance

MAY 19, 2021

In the early days of ecommerce, a simple purchase on a website was the essence of online shopping. Ecommerce has changed. Any brand can embrace headless loyalty services quickly and easily – even if you already have millions invested in an aging loyalty program.

Loyalty 52

Loyalty Touchpoint Loyalty Programs Social Media 52

BirdEye

APRIL 7, 2023

Also, so many marketing campaigns run continuously in many companies. Well, here’s how: Set up tracking goals: Your customer relationship management (CRM) software can be configured to determine how much money it costs to generate a single lead. But how can you track costs per lead?

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

Pointillist

JUNE 15, 2018

Customer retention is the set of actions that companies take to stop customers from leaving and to retain and grow as many as possible into loyal customers. Yet companies struggle with customer retention or seem to underestimate its revenue impact. Most ecommerce businesses retain fewer than 20% of their customers.

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

Currency Alliance

MARCH 21, 2019

Making the same progress in loyalty has been much more difficult. The typical incumbent loyalty technology platform comprises five core modules: CRM/Analytics Platform. Loyalty Rules Engine. This analogy must also be true of software companies that deliver loyalty program management systems.

Loyalty 58

Loyalty Banking Loyalty Programs CRM 58

Qualtrics

FEBRUARY 17, 2020

Restaurant, tire shop, or multinational retail chain – every business is a digital business now, not just the eCommerce giants. XM leadership - taking the whole company with you. See how delivering real-time, 1-to-1 personalized experiences across touchpoints can drive measurable benefits for your company. We’re all digital now.

Government 34

Government Leadership Employee Experience Automotive 34

Currency Alliance

MARCH 9, 2021

To understand headless loyalty, it helps to understand headless commerce (but if you already understand headless commerce, you can click here to go straight to the section on headless loyalty). The first versions of ecommerce platforms emerged in the late 1990s. The most common of these services would be the CRM.

Loyalty 59

Loyalty Customer Engagement Engagement CRM 59