ClearAction

SEPTEMBER 16, 2016

10 Silos Impact Customer Experience Lynn Hunsaker. This might be the highest-ROI effort of your customer experience council, chief customer officer, chief operating officer — or better yet, every employee. And the pain of business silos is well-known to everyone, whether employee or customer.

Customer Experience 48

Customer Experience Return on Investment Effort Score Policies 48

ChurnZero

JANUARY 4, 2019

Our prediction for the industry over the next year is that more companies will embrace the motto “do less, more often” when it comes to collecting customer feedback. 14.) “While many forward-looking companies already have the leader of Customer Success report directly to the CEO, it is not yet a sure thing.

Customer Success 73

Customer Success Self Service Chief Customer Officer Trends 73

ChurnZero

JANUARY 4, 2019

Our prediction for the industry over the next year is that more companies will embrace the motto “do less, more often” when it comes to collecting customer feedback. 14.) “While many forward-looking companies already have the leader of Customer Success report directly to the CEO, it is not yet a sure thing.

Customer Success 49

Customer Success Self Service Chief Customer Officer Trends 49

SmartKarrot

FEBRUARY 9, 2022

Showcase ideas to help your customers, team, and company with feature enhancements. You can take ideas from customer feedback forms to get an idea of what customers want, map it with expenses, and pitch accordingly. Every investment is categorized as good or bad depending on the return on investment.

Customer Success 10

Customer Success Chief Customer Officer Financial ROI 10

SmartKarrot

NOVEMBER 16, 2022

Client success occurs when your clients perceive the ROI (return on investment) they seek from your offering. Keeping customers satisfied is now the job of the client success specialist because customers are expecting more from the things they purchase and because products are becoming more complex.

Handbook 10

Handbook Customer Success Chief Customer Officer Analysis 10

Alida

NOVEMBER 8, 2017

Balancing budget constraints, departmental priorities and revenue growth against customer success can be a challenge, even for the most seasoned of executives. As the newly appointed chief customer officer at Vision Critical, Kelly Hall is well aware of these challenges. Absolutely.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Strategy Leadership 50

Comm100

FEBRUARY 20, 2018

What decision makers really want to know is: Is investing in a Chatbot worth it, and how much money can Chatbots actually save? This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Why Chatbots?

Chatbots 143

Chatbots Self Service ROI Contact Center 143

Pointillist

JUNE 5, 2019

High Performers Succeed With a Data-Driven, Journey-based Approach to CX “An understanding of customer feedback doesn’t tell you all you need to know about your customers’ experiences. To get the full picture, you also need to understand actual customer behavior.

Customer Journeys 89

Customer Journeys Measurement Report Omni-Channel 89

Ian Williams

MARCH 19, 2020

We need to listen to our customers”, and you’re diving in, but “don’t listen to your senior stakeholders, they won’t know!” Go talk to the customers! So you go out and you spend maybe 6 or 7 figures on a customer feedback platform, and then your customers tell you “These are the things that are wrong!”,

Leadership 52

Leadership Consulting Financial Video 52

Wootric CX Blog

OCTOBER 7, 2020

Notably, Wootric, which seeks to drive business outcomes from customer experience efforts, has the fastest payback in the category. Wootric is ranked #1 in ROI (Return on Investment). In the G2 report, Wootric averages 9 months to return on investment, versus an average of 19 months for the experience management category.

ROI 52

ROI Report Net Promoter Score Effort Score 52

Lumoa

JUNE 22, 2021

And it’s, it’s not only to, to put it on the paper so to say but you have to, you actually have to be the person willing to, without compromise, talk to customers case, wear the customer hat, to be the customers ally around the table when you discuss product development,strategy, cutting costs, you know.

Customer Centricity 208

Customer Centricity Customer Experience Hotels Customer Journeys 208