Gainsight

APRIL 12, 2023

Over the years, I saw hundreds of companies raise money at valuations bigger than ours, go public in spectacular fashion and announce massive growth rates. Nearly every premature scaling, pressured exec hire, forced customer deal, in hindsight turned out to be a big mistake. I spoke slowly in a measured pace.

Self Service 52

Self Service Chief Customer Officer Software System 52

ChurnZero

DECEMBER 13, 2019

Q&A: New Manager’s Guide for a Customer Success Strategy Implementation. As a new Customer Success leader in your organization, you must figure out how you’ll measure success, keep your team happy and engaged, and secure stakeholder buy-in to champion your strategy in the new year.

Customer Success 72

Customer Success Strategy eBook Chief Customer Officer 72

CSM Practice

SEPTEMBER 25, 2020

Video Title: Importance of Customer Success Strategy investments. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. Guest: Nick Mehta , Chief Executive Officer | Gainsight. Interview Date: July 18, 2020. Irit Eizips: (8:25).

Customer Success 85

Customer Success Survey Chief Customer Officer Customers 85

Storyminers

JULY 6, 2020

Arie’s Customer Lifecycle Management work is focused on developing Customer Strategy and Improving the performance of: Customer Acquisition, Customer Onboarding, Customer Development, Customer Loyalty, and Customer Winback processes. Hilary is a New York City-based freelance journalist. Ian Golding.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s Customer Lifecycle Management work is focused on developing Customer Strategy and Improving the performance of: Customer Acquisition, Customer Onboarding, Customer Development, Customer Loyalty, and Customer Winback processes. Hilary is a New York City-based freelance journalist. Ian Golding.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Wootric CX Blog

FEBRUARY 14, 2019

Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.” Angus Yang.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

SmartKarrot

MARCH 10, 2022

Customer interaction has changed, and customers feel happy when their needs are met. Along with the Chief Customer Officer, CIO can enable customer loyalty and experience is maintained. The CIO needs to use data intelligence to create high-level customer experiences to win over competitors.

Customer Experience 11

Customer Experience Net Promoter Score B2B Chief Customer Officer 11

Martin Hill-Wilson

JANUARY 25, 2016

Especially in the face of attempting to drive up employee engagement which is increasingly fashionable in service touch points these days. The decision to judge an entire customer interaction as a failure is based on cast iron, tick box logic. Maybe we will see Chief Customer Officer roles being created in the not too distant future.

Omni-Channel 40

Omni-Channel Insurance Multi-Channel Chief Customer Officer 40

Gainsight

MAY 18, 2023

Meanwhile, Customer Success teams are increasingly seeking out digital tools that drive efficiency and effectiveness within their resource-constrained organizations. Engagement Goals Engagement goals is very simple: It will allow users to define, set, and measure engagement goals. The way we do that is to guide customers to outcomes.

Self Service 52

Self Service Chief Customer Officer Customer Journeys Customer Success 52