ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

Magellan Solutions

MARCH 26, 2024

Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom? That’s when the best BPO companies come to the rescue! This will include systems based on CRM, AI-driven chatbots, and live chat.

Customer Service 52

Customer Service Multi-Channel e-support Culture 52

CSM Magazine

JANUARY 25, 2021

As competition in the markets increases with rapid globalization and lower entry barriers, it is becoming increasingly crucial for businesses to ensure that their relationship with every customer remains well-oiled. In such a situation, what is the one thing that companies can focus on to nurture great customer relationships?

Customer Service 52

Customer Service Customer Service Representative e-support Touchpoint 52

SurveySparrow

APRIL 28, 2022

Market research is the process of gaining your target customer’s insights about new products, competitors, preferences, or more. Market research is all about gaining valuable information on things that could benefit a company and help them grow. How convenient is it for you to reach our customer representative and head?

Marketing 52

Marketing Chatbots Survey Groups 52

LiveChat

AUGUST 14, 2018

So to make your life easier and following up on our previous series about customer support of Apple, Netflix, and Uber , we’ve looked into customer service of Shopify to learn how their team handles customer queries. Let’s look into how Shopify handles customer service. Shopify live chat support.

Customer Service 46

Customer Service e-support Knowledge Base Customer Service Representative 46

NobelBiz

JANUARY 10, 2021

Mobility, flexibility, automation… the development of chatbots is the inevitable result of a ten-year technological convergence that has swept across all companies and contact centers. The chatbot, as a conversational robot embedded into a messaging app, enables the creation of a new communication experience with users.

Contact Center 52

Contact Center Chatbots Virtual Agent Call Center 52

Kayako

AUGUST 12, 2022

The lockdowns and aftermath of the 2020 global pandemic spiked growth in e-commerce sales as brick-and-mortar stores and restaurants closed their doors. The challenge for brands is ensuring that customer relationship management doesn’t suffer as online spending becomes the norm. Are you ready to deliver Friction-Free Customer Service?

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

Kustomer

JUNE 7, 2023

The way that a customer interacts with and perceives your brand throughout the entirety of their process with you, from discovery to purchase to loyal customer, is all part of the customer experience. The customer is the lifeblood of the brand, and the modern customer has high expectations for its interactions with your company.

Trends 84

Trends Self Service Customer Experience e-support 84

SurveySparrow

MAY 18, 2022

According to Statista, by 2023, e-commerce will account for more than $6.5 trillion in sales , representing 22% of all global retail sales. All things considered, e-commerce in the future. One such time-tested strategy to improve your sales operation is by building a chatbot for your website. Holy moly! . Completely FREE.

Ecommerce 52

Ecommerce Survey e-support Customer Service Representative 52

Comm100

JUNE 13, 2018

Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. One way to do this is by adding single-page or one-click checkouts to your e-commerce website.

Tips 133

Tips Self Service e-support Social Media 133

SurveySensum

NOVEMBER 7, 2023

Customer Expectations: Customers have high expectations for the mobile experiences they encounter. Sweor found out that 85% of adults believe that a company’s mobile website should be as good as or better than its desktop website. Customer Loyalty: Mobile CX directly influences how customers perceive a brand.

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52

Kustomer

AUGUST 23, 2021

At the height of COVID-19, e-commerce saw 10 years of growth in just 90 days, with a whopping 84% of consumers moving their shopping online. Truth is, the more you integrate conversational AI into everyday business, the more comfortable your customers will become using this technology.

Interaction 98

Interaction Brands e-support Self Service 98

Toonimo

JANUARY 5, 2017

Several exciting innovations took place in 2016, as businesses realize the inherent benefits of delivering an exceptional customer experience. This is evident in the improved profitability that companies are generating with satisfied customers. By 2020, customers will be placing ever-increasing demands on your organization.

Innovation 40

Innovation Technology Customer Experience e-support 40

NobelBiz

AUGUST 23, 2022

Speech Analytics is a process of evaluating a customer’s voice. Companies have always employed speech analytics in customer interactions to expand their understanding of the Voice of the Customer. This metric has become crucial for customer relationship management, particularly in contact centers.

Call Center 52

Call Center Analytics Contact Center Self Service 52

Kustomer

FEBRUARY 19, 2024

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. Zendesk Overview Zendesk is a customer service software that offers a comprehensive set of features that helps businesses improve interactions and enhance overall customer satisfaction.

Self Service 52

Self Service Software Knowledge Base Social Media 52

BirdEye

SEPTEMBER 20, 2023

You rely on artificial intelligence when using Waze, Alexa, Siri, facial recognition for phone access, or even your e-mail spam filter. Sephora uses it in its Visual Artist program, and smart companies use AI chatbots for customer experience. This is an example of a chatbot from the Birdeye homepage: 7.

Marketing 63

Marketing Advertising Chatbots Social Media 63

Ecrion

SEPTEMBER 23, 2020

A majority of customers prefer knowledge bases over all other self-service channels. 52% of people worldwide think that companies must take action based on feedback from their customers. 75% of brands report that they are measuring customer engagement, but that they cannot give an exact definition of what it is.

Infographics 105

Infographics Self Service Customer Service Social Media 105