Case Study Customer Experience Customer Insights Roadmap 
ShepHyken
DECEMBER 4, 2020
This week we feature an article from Liliana Petrova , founder of The Petrova Experience. She writes about preparing a productive and successful customer experience strategy and why it’s important to have one. This summer, The Petrova Experience conducted a Customer Experience Preparedness Survey.
Survicate
JANUARY 11, 2019
Survicate customer since: February 2018. He says that “As a Product Manager, I needed to be closer to our customers in order to listen to them, recognize good ideas, and improve communication”. Initially, Tulio collected feedback from customers simply by sending regular emails. A product roadmap on the right track.
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delighted
DECEMBER 10, 2019
ROX is the new customer experience ROI. Let’s get right into it — how customers perceive your brand can influence the success of your business more than ever before. In light of this, ROX is emerging as a way for companies to measure how improving customer experience drives consumer behavior and yields measurable results.
SmartKarrot
AUGUST 26, 2022
Role: Director of Customer Success Location: Remote, United States Organization: FinditParts As a Director of Customer Success, you will manage Contact Center Operations to deliver a great customer experience, meeting or exceeding all revenue goals, KPIs, and SLAs.
Kayako
JANUARY 28, 2016
It involves dealing with lots of aspects of the customer experience, from customer interactions and resolving queries, through to working with the product team on useful feedback. Often in support, the pressure is on – how can you and your team achieve the best customer experience possible?
SmartKarrot
APRIL 20, 2022
Role: Customer Success Director Location: Remote, United States Organization: Hunt Club As a Customer Success Director, you will develop the playbook for delivering a world-class customer experience (cadence for update meetings, success metrics, surveys, tokens of appreciation, etc.). testimonials, case studies).
SmartKarrot
SEPTEMBER 14, 2021
Role: Director of Customer Success Location: Los Angeles, CA, US Organization: CreatorIQ As a Director of Customer Success, you will lead, mentor, and inspire a Customer Success team of direct reports in the LA office. Ensure that Customer Success Managers understand the customers’ objectives and are delivering on them.
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