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InMoment XI
APRIL 24, 2024
In the dynamic landscape of healthcare, where patient care is paramount, the role of healthcare contact centers has emerged as a vital component in ensuring seamless communication and efficient service delivery. What is a Healthcare Contact Center? Why are Healthcare Contact Centers Important?
NobelBiz
APRIL 30, 2024
AI-based call centers are revolutionizing how businesses interact with their customers. The customer service you provide will either make or break your brand. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions.
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NobelBiz
APRIL 30, 2024
AI-based call centers are revolutionizing how businesses interact with their customers. The customer service you provide will either make or break your brand. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions.
CSM Magazine
APRIL 30, 2024
The integration of digital technologies within the healthcare sector is moving the patient from a passive recipient of healthcare to an actively engaged, informed partner in their well-being. In this article, we’ll go over how digital tools improve patient experiences in healthcare. We’re talking about telemedicine.
Inbenta
NOVEMBER 3, 2022
There’s no denying it: the healthcare industry is experiencing rapid changes and advancements in technology every year. In recent years, virtual assistants and AI-powered conversational chatbots have taken the center stage, popping up in hospitals, labs, pharmacies, and even nursing homes. What is a Healthcare Chatbot?
Second to None
JULY 17, 2020
The pandemic has dramatically changed the healthcare industry. Front-line workers across healthcare organizations are dealing with unprecedented risk to ensure our safety. And the way healthcare services are being conducted has permanently changed. How can healthcare organizations sustain customer trust?
Uniphore
DECEMBER 17, 2021
The adoption of digital healthcare skyrocketed during the pandemic, exposing both persistent issues for payers as well as opportunities. The more healthcare consumers become comfortable with digital channels, the higher their expectations are for the same level of convenience, selection, and service they receive in other areas of their lives.
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