TechSee

MAY 29, 2018

With clear ROI demonstrated almost immediately upon implementation, C-level decision-makers and call center management have turned to visual engagement as an important stepping stone on their journey towards providing a digital customer-centric experience. Customer Service KPI #1 – NPS (Net Promoter Score).

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Contact Center Engagement Call Center Net Promoter Score 95

TechSee

NOVEMBER 6, 2018

Customer service organizations : Agents visually guide consumers in solving their technical problems, providing real-time assistance and solutions as if they’re standing right next to the customer. Which industries are using AR remote assistance?

Call Center 104

Call Center Insurance Customer Satisfaction Video 104

ViiBE Blog

APRIL 26, 2021

If you take customer service seriously, you need to understand the importance of IT support in ensuring a good customer experience. This article will go over six tips to help you improve IT support and turn frustrated customers into satisfied ones. Train your employees for customer satisfaction.

Tips 52

Tips Knowledge Base Virtual Call Center Contact Center 52

TechSee

DECEMBER 4, 2018

TechSee, a leader in intelligent visual engagement, was initially contracted by VodafoneZiggo , Vodafone’s Dutch operator, to pilot the remote customer assistance technology powered by AI and AR. By empowering its customer service representatives to resolve issues on first contact, the operator expects its call center to save a total of €3.1

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Innovation Self Service Telecommunications Customer Satisfaction 95

InMoment XI

OCTOBER 19, 2023

They rely on technology, such as Interactive Voice Response (IVR) systems, to automate responses and categorize customer requests, ensuring that they reach the right destination. What are Contact Center Solutions? These solutions are versatile and can be tailored to meet various use cases.

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Contact Center Customer Service Omni-Channel Call Center Solutions 364

TechSee

APRIL 3, 2018

Technology-based customer retention solutions provide powerful platforms and fresh approaches, and most importantly, practical frameworks and processes to successfully engage with customers at scale. Customer churn formula. Churn refers to the percentage of customer attrition over a specific period of time.

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Customer Retention Technology Strategy Analytics 141

TechSee

JUNE 11, 2019

For years, companies have battled to strike the right balance between customer service KPIs. For example, heavy emphasis on low AHT would often negatively impact customer satisfaction. Focusing on one metric would often harm others.

Self Service 117

Self Service Technology Customer Service Contact Center 117

TechSee

JUNE 5, 2018

For example, a customer chats in with a question regarding her recent bill. The chatbot gathers basic data about the customer and her needs, and then refers the customer to a live agent. The agent seamlessly picks up the chat and uses co-browsing to view the customer’s bill within her browser.

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Trends Self Service Chatbots Technology 116

TechSee

AUGUST 7, 2018

Highly familiar to most users thanks to Skype and Facetime, video chat enables a sales representative to help a customer face to face during the purchase process, so the interaction becomes a personal session with a consultant. Visual sales assistance refers to a live video engagement between a sales rep and a customer needing assistance.

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Sales Tools Engagement How To 95

TechSee

DECEMBER 27, 2018

According to a recent TechSee survey , 31% of DIY consumers reported having to give up mid-process and contact a customer service agent for assistance after failing to self-install successfully. Post-Christmas installation will never be smoother.

Retail 84

Retail Chatbots Consumers Video 84

Talkdesk

NOVEMBER 10, 2016

Your call center is an integral piece in your company’s customer satisfaction, sales volume and business efficiency goals. With so many critical business metrics tied to your call center, it’s easy to see why selecting the right technology and process is so important. What is a PBX?

Call Center 40

Call Center Software First Call Resolution Call Center Solutions 40

Talkdesk

NOVEMBER 10, 2016

Your call center is an integral piece in your company’s customer satisfaction, sales volume and business efficiency goals. With so many critical business metrics tied to your call center, it’s easy to see why selecting the right technology and process is so important. What is a PBX?

Call Center 40

Call Center Software First Call Resolution Call Center Solutions 40

NobelBiz

MAY 22, 2023

Read this article to learn more about PBX and PBX vs. Cloud Telephony: What is the Best Solution for Call Centers ? Traditional phone systems can be expensive, especially when making long-distance or international calls. In summary, VoIP specifically refers to the technology of transmitting voice calls over IP networks.

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System Contact Center Call Center Communication 52

TechSee

FEBRUARY 5, 2018

One of the most common use cases for visual engagement in customer service is when visual proof is required to solve issues such as billing disputes, invoice clarification, contract misalignment, personal detail updates, promotions and coupons, returns and damaged goods.

Customer Service 132

Customer Service Call Center Fashion Contact Center 132