Stella Connect

JULY 6, 2017

Thanks to digital technologies like chat , SMS, and social media , customer service delivery has come a long way. And yet, like a comfortable old pair of shoes, phone as a service channel still holds a special place. Is your phone service performance where it needs to be? Avoid Being Crushed by Heavy Call Volumes.

Call Center Solutions 40

Call Center Solutions Call Center Self Service Contact Center 40

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. Customer-facing AI technologies. Emotion analytics.

Technology 122

Technology Customer Service Contact Center Gamification 122

Inbenta

MAY 16, 2022

One of the biggest advantages of using AI technology is the incorporation of machine learning. It’s already predicted that revenue for telecommunication AI technology is going to grow exponentially. They operate using text-to-speech technology that can break down user responses, and respond appropriately.

Chatbots 52

Chatbots Self Service Telecommunications Company 52

Magellan Solutions

JULY 27, 2017

But even if the call center industry of the Philippines is in a position of steady growth, challenges concerning customer satisfaction are still prevalent. And as with other business industries, trends in the call center industry have been observed and analyzed by experts. Need for omnichannel communication.

Call Center 56

Call Center Trends Industry Report 56

Call Experts

FEBRUARY 10, 2022

There are so many options for businesses seeking phone answering services to support their customer service, and it can be challenging to find the best one for your needs. There is one thing all of these businesses have in common – a need for reliable on-call communications and dispatching. Dispatching.

Self Service 52

Self Service How To Call Center Call Center Solutions 52

NobelBiz

FEBRUARY 17, 2023

Call Avoidance comprises all strategies employed by contact center supervisors and agents to avoid answering calls. In contrast, the automated voice system can handle all the low-priority calls so that only the most important ones get through to your agents. As we mentioned, agents can dodge calls in a variety of ways.

Call Center 52

Call Center Strategy Self Service Policies 52

TechSee

OCTOBER 31, 2018

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. TOBi to handle a range of customer service-type questions. “Alexa, launch Netflix!”. Artificial intelligence (AI).

Industry 100

Industry Telecommunications Trends Self Service 100

TechSee

OCTOBER 22, 2019

For example, when a customer calls in complaining about the incompatibility of a new device with his home system, the agent can check the compatibility of other ordered products and, if necessary, offer to refund both at the same time. Improve self-service options. Deploy effective technology.

Contact Center 84

Contact Center Self Service Effort Score Average Handle Time 84

TechSee

MAY 29, 2018

Visual engagement and support are maturing as a technology, and are swiftly becoming key differentiators in many customer service organizations. With millennials growing as a consumer segment and driving a shift in consumer behavior, the demand for visual aids and communication is increasing. Enhanced agent knowledge.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

ShepHyken

APRIL 28, 2017

The right contact center technology for a SCV. The right technology will help you bring cross-channel customer information together, eliminate channel/organizational silos holding valuable data hostage from your team, and gain a complete picture of each individual customer’s entire journey. 56% used communities.

Customer Service 90

Customer Service Contact Center Self Service Call Center Solutions 90

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Stella Connect

JULY 6, 2017

Thanks to digital technologies like chat , SMS , and social media , customer service delivery has come a long way. And yet, like a comfortable old pair of shoes, phone as a service channel still holds a special place. Phone service performance is crucial as it remains the highest volume channel for most of our clients.

Call Center 40

Call Center Call Center Solutions Self Service Ecommerce 40

TechSee

MARCH 13, 2018

The hype was generated by successive breakthroughs in multiple industries, such as self-driving cars, smart assistants, etc., as well as a PR blitz by some of the leading technology enterprises. However, while AI has not yet become the answer to all our customer service challenges, the technology is moving forward at a rapid pace.

Customer Service 95

Customer Service Chatbots Virtual Agent How To 95

NobelBiz

FEBRUARY 21, 2023

Focus on the voice channel While it is excellent for contact centers to be present on all communication channels. Many call centers spend extensively on self-service channels but pay little attention to what happens when their clients are on a dead end and need to speak with an agent.

Contact Center 52

Contact Center Abandon Rate Self Service Management 52

Kustomer

FEBRUARY 19, 2024

It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites. Related → Zendesk Pros and Cons: Is Zendesk Really Worth It?

Self Service 52

Self Service Software Knowledge Base Social Media 52

ViiBE Blog

AUGUST 2, 2021

Call Center , Customer experience , Remote operations , Technology. A CRM integrated call center solution goes beyond just storing and utilizing customer data – it turns call center support into a centralized, cross-functional solution. ViiBE Blog. Natalia Barszcz. August 2, 2021.

CRM 52

CRM Call Center e-support Social Media 52

NobelBiz

FEBRUARY 22, 2023

The customer service industry has been changing to place the customer in the first place. Contact center data plays a significant part in this growth, and the most successful firms make the most of this technology. Contact centers are auditing and monitoring daily every member of the team and even every encounter with a client.

Call Center 52

Call Center Analytics Contact Center How To 52

TechSee

DECEMBER 5, 2017

Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support. 1. Casengo is a cloud-based customer support software platform that enables companies to provide customer service through social networks, email or chat.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116

TechSee

NOVEMBER 20, 2017

Now that so much of the customer experience is self-service, businesses need to make every part of a customer’s interaction fast, easy, and intuitive. They are settling into their natural position in the tech landscape as a dominant, AI driven interface for enterprise customer communication and relationship management.

Chatbots 117

Chatbots Innovation Customer Service Self Service 117

TechSee

FEBRUARY 7, 2023

The technology industry is abuzz with the latest breakthroughs in artificial intelligence. Primarily due to OpenAI’s heralded debut and innovative approach to packaging, they are making their latest technology easily accessible to the masses. Is Generative AI for Service Too Good to Be True? In a word, maybe.

Innovation 124

Innovation Self Service Chatbots Call Center Solutions 124