Totango

AUGUST 23, 2022

Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. What Are B2B Customer Journey Touchpoints? B2B customer journey touchpoints are occasions when business customers interact with a brand.

Customer Journeys 117

Customer Journeys Touchpoint B2B Social Media 117

Customers That Stick

SEPTEMBER 18, 2014

Building a base of loyal customers can be one of the most effective ways to increase your profitability and optimize your customer acquisition costs, but what does it take to win the favor of Millennials (consumers who are currently between 18 to 34 years old)? Blog customer-loyalty Guest Posts customer loyalty customer retention'

Loyalty Programs 133

Loyalty Programs Loyalty Social Media Study 133

Hallmark Business Connections

AUGUST 11, 2021

The differentiation power of mail delivered directly to your customers or prospects cannot be ignored. Chewy, an online pet product retailer, sends handwritten greeting cards to new customers and condolence bouquets when owners lose their pets. What has made the brand so successful (PetSmart acquired it for $3.35

Marketing 74

Marketing Social Media Omni-Channel Handbook 74

Comm100

DECEMBER 8, 2017

And websites thank customers for their purchase. But it’s not just business — saying thanks is an important part of any social exchange. We thank each other for holding the elevator, for commenting on our photos on social media, and for giving us gifts. What to Consider When Writing a Thank You Letter to Your Customer.

Social Media 130

Social Media How To Return on Investment Customers 130

ClearAction

FEBRUARY 7, 2016

Customer Experience Strategy: 4 Overlooked Key Competencies white paper. Customer Experience is Decided by You article. Loyalty is Not Just for Customers article. Customer-Centricity Means Customer-Centric BKM: Amazon, USAA, Zappos. Customer Retention Begins With Trust article.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

Beyond Philosophy

SEPTEMBER 6, 2016

Let us deal with the second challenge first: gaining insight into what represents value for prospective customers. Process-oriented companies focus on creating benefit by keeping customers, optimizing their purchases over time and stemming rates of defection or recovering lost customers.

Multi-Channel 60

Multi-Channel Consulting Study Customers 60

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. Your customers, who routinely use search engines to find the answers to questions, expect you to provide similar experiences for your products or services.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62

Qualtrics

MARCH 2, 2021

“First and foremost, invest in building an emotional relationship with your customers, not just a functional relationship, but really forming that bond to build brand love and product love, because that, ultimately, is what leads to customer retention and happiness.” We don't just write white papers.

Customer Service 29

Customer Service Social Media Customer Journeys Customers 29

NobelBiz

FEBRUARY 13, 2024

With NobelBiz’s IVR solutions, businesses can benefit from: Enhanced Customer Self-Service: Empower your customers with the ability to solve their problems quickly, without the need for direct agent interaction. In addition to LocalTouch®, our expertise extends to customizable caller ID strategies.

Call Center 59

Call Center Self Service Software Contact Center 59

Beyond Philosophy

MAY 14, 2015

Goodness knows you have several examples of what happens when an organization violates the trust of the Customers’ it serves ( Target, General Mills ). One of the reasons your Customers’ trust you is because you deliver consistently on your brand promise.

Self Service 60

Self Service Exercises Analysis Call Center 60

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To make the brand or company more attractive, and have more impact on customer decision-making, there must be an emphasis on creating more perceived value and more personalization.

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

SmartKarrot

JUNE 11, 2020

If someone ever asks me to define the journey for customers, I would most likely begin with the definition of a customer’s journey. Well, it is based on the fact that the customer today is more aware and more informed than ever. Credits to social media and instant communication. So how should you go about it?

How To 11

How To Comparison Wireless Fashion 11

Bold360

NOVEMBER 30, 2016

In other words, a customer or prospect may ask a question about a product via the company’s built-in chat function on its website or through third-party platforms like Facebook and Slack, where consumers are increasingly engaging brands. Screenshot via UptoDown.com. Pricing may also be based on the number of interactions.

Chatbots 40

Chatbots Strategy Self Service ROI 40