Currency Alliance

APRIL 15, 2024

Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. The optimal points to offer mostly depends on the frequency of engagement your brand has with target customers. For some brands, issuing your own loyalty currency is certainly desirable. This actually is not true.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

Beyond Philosophy

NOVEMBER 16, 2016

Customers voiced their displeasure on their Facebook page and all over social media. Hence, the gap between the peaks that outrages customers—and reflects poorly on their brand. Take the new Starbucks rewards program ( please!). For some people, this program was way worse than the previous one.

Social Media 60

Social Media Rewards Programs Consulting Customers 60

Optimove

OCTOBER 17, 2019

This model is an excellent opportunity to earn regular and predictable revenue while strengthening relationships with customers and building brand loyalty. These can be divided into two major categories; Content-based subscription – services that offer exposure to content such as TV programs, music streaming, online magazines, etc.

Rewards Programs 63

Rewards Programs Groups Loyalty Social Media 63

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. How loyalty partners co-create value.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Service Untitled

DECEMBER 24, 2010

Customers are looking for a complete experience which shows them the product description, customer reviews, manufacturer specifications, guarantees, and of course, the best prices of all the online competition. Reward programs instrumental for customer loyalty Consumers are definitely making wiser purchases than they did years.

Customer Satisfaction 44

Customer Satisfaction Rewards Programs Retail Social Media 44

Currency Alliance

JULY 24, 2018

The anecdotes revealed some interesting themes, and they should make for useful learnings for airline and hotel brands. I then tried contacting them by email and social media channels and only twice got a response – both times directing back to calling customer service. Travel-Sick. “I I gave up.”. Disconnecting Flights.

Travel 40

Travel Course Customer Experience Airlines 40

SurveySparrow

MARCH 29, 2023

Videos that talk about your brand also work. Leverage social media and develop a legion of fans. Here’s what you should do in the awareness stage: Provide your target audience with information that will help them understand your brand and the values that you stand for. How to create advocates for your brand?

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52

ProProfs Chat

DECEMBER 18, 2019

But if your customers are willing to spend their hard-earned income on your brand for a better CX, you should not hesitate to do the same. Of course, it is. This is way higher than other means of communication like phone support, social media, and email. But the entire exercise is going to cost you more money.

Customer Experience 87

Customer Experience How To Tips Self Service 87

Currency Alliance

FEBRUARY 26, 2019

We believe these trends will occupy most brands’ efforts during 2019. The loyalty program is not a barnacle that has been attached to the business. Therefore, we offer this fairly extensive summary of what most brands should be doing with their loyalty programs to maximize business impact this year.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Retently

MARCH 18, 2019

Of course, besides doing that, you also need to track your results. After all, brands with high customer retention are usually companies with high NPS score. Given that an NPS score averages between -100 and 100, it’s clear the NPS scores of these top companies match their brands’ level of popularity. Netflix Customer Retention.

Net Promoter Score 133

Net Promoter Score Omni-Channel Company NPS 133

Currency Alliance

OCTOBER 29, 2019

If 74% of consumers choose a store based on their loyalty program, then why do few loyalty programs have more than 25% of their customers participating? Of course, dishing out ‘value’ sounds scary to a chief financial officer. This may seem to make rewards pricing more complicated. The answer is simple.

Loyalty 40

Loyalty Loyalty Programs How To Hotels 40

ProProfs Chat

AUGUST 6, 2021

You can easily share your employee engagement surveys via email, social media, link, website embedding, and more. Share your survey via email, social media, website, popup, link, or even offline. Key features of Fond are: Employees can easily use the employee rewards program to send points to each other.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

Currency Alliance

MARCH 21, 2019

TechCrunch reports that brands such as Airbnb, Disney, and Twitter have seen a 75% reduction in development lead times by migrating to microservices[i]. Furthermore, if your own brand doesn’t take advantage of microservices, others will – increasing their competitiveness. Today, no brand need submit themselves this risk.

Loyalty 58

Loyalty Banking Loyalty Programs CRM 58