Magellan Solutions

AUGUST 13, 2021

Content moderation simply refers to the practice of analyzing user-generated submissions, such as reviews, videos, social media posts, or forum discussions. However, it won’t always grasp the full intent and context of a social media post or a customer comment. This is where content moderation comes in.

Social Media 40

Social Media Government Tools Culture 40

InMoment XI

SEPTEMBER 14, 2023

Understanding Reputation Management Reputation management is the strategic approach to shaping the public’s perception of your brand by influencing the information available about it online. A single tweet or a Facebook post can go viral, causing irreparable damage to a brand’s reputation.

Brands 260

Brands Management Social Media Effort Score 260

NobelBiz

APRIL 16, 2024

In this article, we’ll delve into what omnichannel customer engagement entails, its importance to businesses, the benefits it offers, challenges faced, and most importantly, how to create an effective omnichannel customer engagement strategy. Example: A call center might receive customer queries through phone calls and social media.

Omni-Channel 52

Omni-Channel Customer Engagement Engagement Contact Center 52

BirdEye

MARCH 29, 2024

According to a recent Birdeye survey , 60% of businesses consider Instagram to be a mission-critical social media platform for their growth. Table of contents How to post a story on Instagram? This builds a connection between the audience and the business, strengthening their brand value on the platform.

Social Media 93

Social Media Video Guidelines Feedback 93

BirdEye

DECEMBER 26, 2023

This blog post is the ultimate guide on brand salience and helps you grow your brand by measuring this important metric. Table of contents What is brand salience? Brand awareness vs. Brand salience Why is brand salience important? What factors influence brand salience? Want to boost brand visibility?

Brands 98

Brands Social Media Competitive Advantage Measurement 98

BirdEye

MARCH 20, 2023

Without a social media strategy, your business can’t survive in this digital age. A successful strategy should define your social media goals, the methods you plan to use, and the metrics needed to measure performance over time. Why do you need a social media strategy? is only the beginning.

Social Media 52

Social Media Brand Values Strategy Brands 52

SurveySparrow

JANUARY 6, 2023

All businesses should ideally follow these guidelines. A brand’s values are utilized for communicating identity and personality in the marketplace and connecting with consumers. A brand’s ideals should always be an authentic reflection of the enterprise that established it.

Brands 52

Brands Strategy Advertising Competitive Advantage 52

AWS Machine Learning

SEPTEMBER 13, 2022

Reviews have the power to influence consumer decisions and strengthen brand value. In this post, we use Amazon Comprehend to extract meaningful information from product reviews, analyze it to understand how users of different demographics are reacting to products, and discover aggregated information on user affinity towards a product.

Analysis 75

Analysis Data Social Media Examples 75

Currency Alliance

JULY 24, 2018

Airlines could soften the blow of mishaps such as these by publishing guidelines of what to expect when things go wrong; but the best thing they could have done was offer a range of different flight times – rather than wedging us all on the next available seats. I gave up.”. Disconnecting Flights. Everybody has a story like this.

Travel 40

Travel Course Customer Experience Airlines 40

Grade.us

DECEMBER 1, 2020

Automatically share your best reviews on your website and social media. Pro-tip: Adding keywords to your actual name in GMB breaks Google’s guidelines. How to login to your Google My Business Account. Automatically share your best reviews on your website and social media. Value proposition.

Hotels 49

Hotels Report Social Media Brands 49