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What Telcos Can Learn About CX From Other Industries (And The Other Way Around)

Lumoa

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue.

Industry 208
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5 Tips to Master Financial Services Online Reputation Management

BirdEye

Reputation management: Why is it important for financial services? How should financial service firms manage their online reputation? Why does online reputation management matter to mortgage lenders? Ever since they started using Birdeye’s all-in-one platform, it boosted its online presence and increased its customer base.

Financial 104
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Effective strategies for conducting brand surveys

BirdEye

It can also assist in determining where your brand stands among competitors. Who should be the target audience of your brand identity survey? Existing customers: Build loyalty and drive repeat business with your existing customer base. Talk to a Birdeye expert to know more.

Survey 98
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Creating a marketing survey? Here are 80 questions you can use 

BirdEye

When businesses take customer feedback and overall brand perception seriously, they significantly improve their conversion rates, brand value, and revenue. This blog post explores how local businesses can leverage marketing surveys to gain a strategic advantage in the industry. The post Creating a marketing survey?

Survey 57
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The ultimate guide to brand salience

BirdEye

Brand salience boosts brand loyalty The more customers remember and use a product, the more attached they become. A brand with high salience enjoys a loyal customer base eager to buy and recommend the brand to others. An emotional brand experience creates a lasting impression, improving brand recall.

Brands 104
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Acing business reputation management for stellar branding

BirdEye

It’s about being part of the conversation, understanding customers’ needs, and offering help. Sharing tips and industry insights or joining discussions shows you care. Quick replies to questions or concerns also show that you’re dedicated to providing excellent customer service. How do you measure reputation?

Brands 108
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What Is Brand Perception, How to Measure It & 4 Examples

BirdEye

Brand perception measurement It uses the key performance indicators (KPIs) related to brand perception. These could include metrics like brand awareness, brand loyalty, customer satisfaction, and perceived brand value. Regularly measure and analyze these metrics to gauge brand perception.