SuiteCX

OCTOBER 4, 2017

According to E Consultancy, at least 50% of businesses are just starting to put together any kind of experience-based strategy. You need to map the journey for each of your key customer groups so you understand what customers expect, when they are disappointed, when they are confused and when you are actually delivering on your brand promise.

Customer Journeys 100

Customer Journeys Customer Experience How To Net Promoter Score 100

SuiteCX

OCTOBER 4, 2017

According to E Consultancy, at least 50% of businesses are just starting to put together any kind of experience-based strategy. You need to map the journey for each of your key customer groups so you understand what customers expect, when they are disappointed, when they are confused and when you are actually delivering on your brand promise.

Customer Journeys 100

Customer Journeys Customer Experience How To Net Promoter Score 100

ProProfs Chat

JULY 3, 2019

Your customer support operators need to know how to chat with customers online to keep them hooked with your brand. It reflects that your brand is: Not prepared with the correct solution. Either way, you may end up building a poor customer service experience that may push customers to leave your brand immediately.

Tips 63

Tips How To e-support Customers 63

BirdEye

OCTOBER 5, 2023

What’s the first thing that comes to mind when someone mentions your brand name? Today’s marketplace is competitive and transparent, so managing brand perception isn't just important - it's imperative. This guide will uncover what your target audience thinks about your brand. Table of contents What is brand perception?

Examples 62

Examples Measurement Brands How To 62

ProProfs Chat

JULY 30, 2021

Be it a small or a big business, good brand perception is the common business goal. The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you?

Brands 111

Brands Net Promoter Score Social Media e-support 111

Strativity

APRIL 27, 2023

Material works with some of the largest and most innovative restaurant brands. Using that information, our focus is to provide strategies for growth and long-term customer retention while serving as a partner in disruption for challenger brands looking to uncover new growth by reshaping the restaurant category.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

BirdEye

APRIL 13, 2023

With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness. They prove to be an effective solution to build brand awareness, drive traffic, generate leads, and increase sales through targeted and measurable campaigns on social media.

Social Media 98

Social Media Advertising Video Fashion 98

Strativity

APRIL 27, 2023

Material works with some of the largest and most innovative restaurant brands. Using that information, our focus is to provide strategies for growth and long-term customer retention while serving as a partner in disruption for challenger brands looking to uncover new growth by reshaping the restaurant category.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

Eptica

MAY 17, 2017

To support its aim of delivering consistent customer experience to consumers globally, it is using Eptica’s artificial intelligence (AI) powered conversational and collaborative solutions to boost efficiency and sales across its operations. People now listen first to their peers rather than brands.

Self Service 51

Self Service Customer Experience Net Promoter Score Customer Service Representative 51

ProProfs Chat

APRIL 16, 2020

Do you contact customer service vs. technical support ? Often, they encounter these difficult situations when they need support, but the designated customer service department located somewhere offshore is unable to understand their needs or queries because of language barriers. Or maybe something even worse happens in winters.

Loyalty 96

Loyalty Customer Service Self Service Knowledge Base 96

ChurnZero

SEPTEMBER 28, 2018

In this webinar we learned how to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing Support costs through Customer Education. . Q: Do you feel like Customer Success and Support should be working closely together or as two separate entities?

Customer Success 40

Customer Success Training Customers e-support 40

ViiBE Blog

JANUARY 20, 2022

One of them is the implementation of complementary tools like visual support to build strong, long-lasting relationships with clients. Add live chat to your website for better customer support Nowadays live chat is something your customers expect to see on your website. Read now 2. Some of them are : 2.1. Download now 2.2.

Touchpoint 52

Touchpoint Interaction e-support Infographics 52