Books Customer Focused Customer Satisfaction Customer Service Training 
Vonage
MAY 22, 2017
Jim Collins, author of the bestselling business book, Good to Great said, “Good is the enemy of great.”. A good customer service experience is doing what you are supposed to do. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. That’s expected. It’s just good.
ShepHyken
MARCH 24, 2021
This is the first of a number of lessons I’ll be sharing from my newest book, I’ll Be Back: How to Get Customers to Come Back Again and Again. A few years back I wrote about the idea of measuring customer satisfaction versus customer behavior. There are a number of ways organizations measure customer satisfaction.
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TechSee
JUNE 16, 2022
Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Brian Cantor, Managing Director, Digital at Customer Management Practice.
ShepHyken
DECEMBER 21, 2020
(Forbes) Airline customer service improved in 2020, rising to its highest level since 1994. That’s right, air travel got better while the world fell apart, at least according to the latest numbers from the American Customer Satisfaction Index (ACSI), a closely-watched barometer for customer service.
ShepHyken
FEBRUARY 6, 2019
My job is to talk to them about customer service. As part of my homework, Todd Hopkins, their CEO, shared the Office Pride Culture book. Total Customer Satisfaction. In his book, Delivering Happiness: A Path to Profits, Passion, and Purpose , Hsieh says he hires for those core values. Increase Brand Value.
ShepHyken
NOVEMBER 30, 2016
Jim Collins, author of the bestselling business book, Good to Great said, “Good is the enemy of great.”. A good customer service experience is doing what you are supposed to do. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. That’s expected. It’s just good.
ShepHyken
MAY 16, 2022
Customers are complaining that service is worse than ever. The ACSI (American Customer Satisfaction Index) is at a low. Many companies are struggling to deliver customer service with fewer employees. How to Calculate: Customer Lifetime Value Formula (CLV) by ClientSuccess. Follow on Twitter: @Hyken.
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