NobelBiz

MARCH 5, 2024

As a call center stakeholder—be it an owner, manager, or supervisor—the task of harnessing call center reporting to pinpoint areas for improvement, optimize agent performance, and ultimately enhance customer satisfaction can seem daunting.

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

ShepHyken

DECEMBER 23, 2022

Many organizations are modernizing their communications systems to streamline operations and keep employees (and customers) connected in a hybrid world. Communications systems will need to do more than support hybrid work as organizations require solutions that can help them adapt to changing conditions and modernize their business.

Communication 70

Communication Contact Center Return on Investment System 70

CXApp

AUGUST 21, 2018

Delivering an optimal customer experience is, without a doubt, one of the most critical aspects of building a successful business. This activity deserves to be a priority as it can lead to some truly unique connections. Companies that actively engage employees will generate 2.5 What processes influence that?

Customer Experience 40

Customer Experience Gamification Employee Experience Social Media 40

BirdEye

MARCH 17, 2023

In the rapidly evolving marketplace of today, running a small business can be an uphill battle due to the multitude of tasks and responsibilities required for success. This is especially true for small businesses that manage more than one location in a lean setup and needs assistance/guidance in making sure that everything runs smoothly.

Consulting 98

Consulting Social Media Financial Strategy 98

Verint

MARCH 23, 2015

What is the divide between how we think we and others around us perform, and the reality of what we truly accomplish? In this first blog, we will address the first two biases: A bias for action and a bias for completion. In the second blog we will address the next two biases: an outcome bias and a “self-inflated” bias.

Contact Center 20

Contact Center Metrics System Management 20

SurveySparrow

DECEMBER 29, 2020

You got to dive deep into this blog where I’ve discussed exactly what is IT’s role in providing remarkable employee experience. There are some who think putting up their organization’s values on walls, abiding by them, and celebrating their employee’s birthdays is employee experience.

Employee Experience 52

Employee Experience Measurement System Culture 52

CXApp

JUNE 19, 2018

Always Multitasking: Part of that optimal time-management involves being able to multitask like a boss. Preparing for SME Engagements You’d be forgiven for thinking executives and subject matter experts are the same. Additionally, as a basic practice you’ll need to adhere to top-level mindfulness. How much time do they have?

Engagement 40

Engagement Meeting Conference Customer Experience 40