Kerry Bodine

AUGUST 14, 2020

Do you first have to analyze customer (quantitative) data or focus on their (qualitative) journeys? The Holy Grail of customer research is combining quant and qual data to get the most complete picture of your customer. This approach is detailed in my blog post 3 Steps To Better Customer Research. Discover The Journey.

Customer Journeys 207

Customer Journeys Management Touchpoint Telecommunications 207

Amity

NOVEMBER 11, 2013

Products built for consumption are Hard Offerings and services built for engagement are Soft Offerings. Hard Offerings and Soft Offerings demand very different customer relationships. In the SaaS industry we transformed the delivery of technology from Hard Offerings to Soft Offerings over a decade ago.

Customer relationships 48

Customer relationships Industry Entertainment CRM 48

Russel Lolacher

JUNE 19, 2022

She’s the author of the Workplace Wisdom blog and she’s a frequent contributing author to Harvard Business Review and Forbes as well as a speaker, including for TEDx where her talk on “Why There’s So Much Conflict at Work and What You Can Do to Fix it” is close to 400,000 views. Workplace Wisdom Blog. just hard to live that way.

Culture 98

Culture Consulting Leadership Management 98

Russel Lolacher

SEPTEMBER 20, 2022

Brass Tack Thinking Blog. Culture co-existence of Imposter Syndrome vs unearned confidence. But yeah, I mean, big organization, it’s hard for me to influence like every role that comes along. I’m writing and blogging and publishing books and all this. Dear F **s Newsletter. PLAY AND SUBSCRIBE. KEY TAKEAWAYS.

Culture 111

Culture Study Leadership Employee Experience 111

Circular Edge

JUNE 22, 2023

Data stored in a common database. ERP systems collect data from across an organization and house it all in a common database. Working with a unified view of the organization breaks down data silos and saves a great deal of time when making informed business decisions. Unified view limits silos.

ROI 52

ROI System Return on Investment Resources 52

ProProfs Chat

AUGUST 13, 2021

This blog gives you a detailed roadmap to frame employee satisfaction survey questions to create a happy work culture. Employee Satisfaction vs Employee Engagement. f) Collect Measurable and Actionable Data: Collecting concrete and measurable data is very important for any fruitful research. Is this always the case?

Survey 52

Survey e-support Culture Training 52

Peter Lavers

JULY 7, 2015

What’s staff turnover like vs. sector and regional benchmarks? Data & Technology. Do staff care about data quality? Are there hard and soft measures? Is data quality prominently reported? How does ‘management’ communicate with ‘staff’? Is there evidence of staff progression?

Customer Centricity 40

Customer Centricity Culture Measurement Customers 40