everything-you-do-is-about-the-experience-tuesday-cx-thoughts Blog Related Topics 
SurveySensum
JANUARY 10, 2024
After all, on a lazy Sunday, the last thing I wanted to do was complete a survey. Like many others, this company was passionate about improving its services and relied on customer feedback. Best Days to Ask for Feedback Did you know that Tuesdays are often the most productive days ? I sighed and closed the notification.
Beyond Philosophy
AUGUST 21, 2017
But my boss just looked at me and said, “Colin, in a senior position you need to deal with ambiguity.”. We see it every day in our customer experience consultancy. But to lead an organization in our increasingly complex and uncertain world, you must develop an ability to handle ambiguity. Accept that you will make mistakes.
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Beyond Philosophy
OCTOBER 6, 2014
We work with Customer Experience (CX) professionals around the world and train them on how to go about implementing CX programs. The main reason that an organization fails to improve their CX is because of their lack of Customer Centricity. If you consider Customers transactions, guess what? Why or why not?
Beyond Philosophy
MARCH 28, 2019
Managing our risk aversion and the risk aversion of our customers is a significant part of providing an excellent Customer Experience. Managing our risk aversion and the risk aversion of our customers is a significant part of providing an excellent Customer Experience. He says you have to control the “controllable.” (Now,
Comm100
JUNE 19, 2018
The ICMI Contact Center Expo which took place at the end of May was no different – with a strong keynote lineup and insightful sessions to attend, it was a fantastic event for anyone looking to top up their knowledge on everything CX. Ready to put on your holiday best? Common Purpose & Brand Promise.
Customer Bliss
JULY 7, 2016
That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. That is also behind why I have launched a customer experience podcast series – so that we can hear each other’s’ voices and celebrate in our successes and learn from our challenges.
Beyond Philosophy
OCTOBER 6, 2014
We work with Customer Experience (CX) professionals around the world and train them on how to go about implementing CX programs. The main reason that an organization fails to improve their CX is because of their lack of Customer Centricity. If you consider Customers transactions, guess what? Why or why not?
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