Banking Consumers Multi-Channel Self Service 
BirdEye
SEPTEMBER 11, 2023
Every business works to keep its customers happy, provide the best service, and become the #1 choice for its customers. This is especially true for multi-location businesses catering to local customers. This is an opportunity to manage resources well by incorporating Artificial Intelligence (AI) for a growing multi-location business.
NICE inContact
AUGUST 6, 2019
In an earlier post, The Digital Revolution, Rising Consumer Expectations , we showed how consumer expectations are changing and placing a higher priority on digital engagement with companies. Today in most company’s ownership of digital channels is siloed outside the contact center, typically in marketing.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NICE inContact
AUGUST 6, 2019
In an earlier post, The Digital Revolution, Rising Consumer Expectations , we showed how consumer expectations are changing and placing a higher priority on digital engagement with companies. Today in most company’s ownership of digital channels is siloed outside the contact center, typically in marketing.
ijgolding
MARCH 22, 2017
The customer has always been at the heart of every business, be it a street vendor selling hot dogs or a multi-national firm selling a wide range of products. Multi-national food & beverage corporations like The Coca-Cola Co. or Consumer companies like Unilever and P&G can be quoted as perfect examples. and Pepsi Co.
Forcivity Salesforce
APRIL 1, 2022
Fintech, or financial technology, is there to simplify the services the customers utilize. As this generation of tech-savvy consumers continues to grow, so will the demand for accessible, affordable options made available through fintech and other means. An effective customer experience provides the consumer with what they expect.
UJET
MARCH 22, 2021
Changes in Consumer Behaviors. Today, we see smartphones in the hands of over 80% of consumers, we spend on average more than 5hrs / day on our phones. So the saying “meet your customers where they are” has always referred to the channel they were in. The second significant change to consumer behavior is a little more recent.
Solvvy
SEPTEMBER 10, 2020
Consumer fin-tech companies have capitalized on this renewed focus on personal finance and many have seen a spike in activity during this period. There are a several reasons why a fast-growing consumer fin-tech company and their customers would both benefit from a tool like Solvvy’s customer support chatbot and automation platform.
Expert insights. Personalized for you.
112 
Let's personalize your content