GetFeedback
NOVEMBER 4, 2019
To explore how the state of B2B VoC has been thus far, we dive into four trends defining VoC programs in 2019 and tell you what you need to know to compete with the best-in-class. Surveys like Customer Satisfaction Score (CSAT), Customer Effort Score (CES) and Net Promoter Score (NPS) have become ubiquitous with listening to customers. .
Retently
NOVEMBER 27, 2023
Access to the right tools While there are numerous ways of achieving and tracking customer success, the Net Promoter Score has become one of Customer Success team’s secret weapons. We’ve always strived to create things that generate results, promote growth and make your business the number one in your field.
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BirdEye
NOVEMBER 27, 2023
Essential CX and ORM reporting capabilities In the ever-changing world of B2B software services, the CX and ORM platform you choose hugely impacts your organization’s flexibility and intelligence. Location-level reports These reports are tailored for multi-location businesses, offering insights into the performance of each location.
GetFeedback
JANUARY 31, 2020
By developing surveys with a clear focus on a valuable target demographic, digging in around negative feedback, and engaging customers over a variety of channels, you can create your own actionable data machine. A robust Customer Satisfaction Score (CSAT) questionnaire is a great cornerstone in any program.
Retently
MARCH 26, 2024
Retently Dashboard Description: Retently stands as a prime choice for monitoring key customer satisfaction metrics such as Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction Score (CSAT). Key Features: Multi-channel feedback collection (surveys, social media, digital behavior, etc.)
Retently
FEBRUARY 9, 2024
One effective way to gauge customer likelihood for recommending a product or service is through specific questions like the Net Promoter Score found on feedback questionnaires. Our journey begins with questions that identify Promoters, Passives, and Detractors with NPS. Be transparent about the feedback process.
Totango
AUGUST 11, 2022
These digital interactions may involve both SaaS product users and other B2B stakeholders with a role in the buyer decision process. The wide variety of channels involved in SaaS customer exchanges and the multi-faceted levels of decision-makers who may be involved make digital client interactions and relationships highly complex.
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