This Call May Be Recorded: How Conversation Intelligence Is Transforming the Contact Center Industry
BlueOcean
DECEMBER 18, 2023
Customer care QA processes are moving from limited sampling to real-time, holistic analysis thanks to emerging conversation intelligence technologies that impact every corner of the contact center for the better. These efforts weren’t useless – they were, as noted, the standard. She was blunt. But she wasn’t wrong.
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