Analytics Healthcare Multi-Channel Omni-Channel 
InMoment XI
JANUARY 12, 2024
Here is a breakdown of how conversation intelligence operates: Data Collection: Conversation intelligence platforms can work as part of an omnichannel contact center to gather data from various sources, including audio recordings of phone calls, video conferences, chat transcripts, emails, and other written communication channels.
BirdEye
MAY 31, 2024
Many healthcare businesses face the challenge of converting prospective inquiries into regular patients. One effective solution is to implement healthcare-oriented webchat systems, which can help overcome these challenges and improve patient conversion rates. However, it can do so much more. Let’s explore them in detail.
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Kustomer
NOVEMBER 7, 2023
Overview of Kustomer Kustomer is an omni-channel customer engagement platform providing a 360-degree view of all customer interactions — to summarize, Kustomer’s suite of support tools is the ultimate CX solution for modern businesses. There are no channel limitations as you would encounter with Zendesk.
Lumoa
APRIL 28, 2024
But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. If you’re reading this blog post, you are probably one of them.
West Monroe
JUNE 20, 2022
True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. 2022 Outlook: The Future of Healthcare & Life Sciences. Featured Content. Operating model impacts.
SurveySparrow
SEPTEMBER 20, 2021
SurveySparrow is an omnichannel experience management software that uses surveys as a primary management tool. Omnichannel engagement through websites, in-app, email, QR codes & more. Feedback collection for diverse channels. Omnichannel engagement. User journey analytics. Product feedback analytics.
West Monroe
JANUARY 23, 2022
It is frequently said but cannot be overstated: the COVID-19 pandemic has intensified existing pressure on the healthcare industry to deliver high-quality, personalized care at lower costs to more people. Much work has been done, especially in recent years, to create a sturdier, more tightly connected, and more navigable healthcare ecosystem.
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